From the reviews:
"This is a significant volume by numerous authors, all of whom are leaders in the usability community. … The steps taken by practitioners and academics to evolve the discipline to its current state are treated as well. … I highly recommend this book to all who have an interest in software usability. … could be used in a graduate course on usability theory, history, and ‘where is it going.’" (C. A. Wolfe, ACM Computing Reviews, November, 2008)
This book provides an understanding of how current research and practice has contributed towards improving quality issues in software, interaction and value. The book includes chapters on new methods/approaches that will enhance the field of usability. A balance between theoretical and empirical approaches is maintained throughout, and all those interested in exploring usability issues in human-computer interaction will find this a very useful book.