2 of 2 people found the following review helpful
on 3 August 2014
As you can see from my original post below we experience a problem with the puzzle we purchased, what followed was the most fabulous customer service. We had a very quick response from Tactic who manufacture/supply the puzzle and they were just lovely, sincerely apologetic that such a mix up had occurred, whilst grateful that we had found the problem so they were able to fix it. With the promise of the right puzzle in the right box just as soon as they could sort it out. So often these days with problems the response is a swift sorry and here's your money back we can't do anything/it's not our fault. Not from these guys. I would definitely use their company again. Yes there was an error, but boy did they go out of their way to sort it out and didn't pass the buck! Well done Tactic, Thank you.
My son was delighted that there are finally Matt Hatter products available, spent some of his saved pocket money on this puzzle, even more excited when it was delivered the very next day, but now he is devastated to find out that the puzzle inside is not the one he chose. Its still Matt Hatter but completely different picture. No wonder he was struggling. Come on Tactic, get your act in gear.