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Mastering Information Management [Paperback]

Prof Donald Marchand , Prof Thomas H Davenport

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Book Description

15 Dec 1999

Knowledge is power – but only if you can manage it. How do you make data and technology useful to your business? No amount of technical wizardry will enable your company to succeed unless you understand how information makes a contribution to all aspects of your business.

Written by a world-class line-up of business school thinkers (from, among others, LBS, Harvard, MIT, Wharton) and business practitioners (including Accenture, IBM, Boston Consulting Group), Mastering Information Management includes a full range of cutting-edge ideas, tools and techniques to enable all managers to make sense of data and technology and to ensure the success of your organization in the future.

We have the technology; the challenge now is to manage the information. Here is your single-source guide to becoming a master of information management.


Featuring the brightest business minds on the biggest information management topics, including:

Peter Drucker

on concentrating on the ‘I’ in IT; Tom Davenport on process management; Soumitra Dutta on organizational redesign and innovation; John C Henderson and N Venkatraman on making the most of IT; Leslie P Willcocks and Mary C Lacity on IT outsourcing; M Lynne Markus on workers’ reactions to new technology; Srikka L Jarvenpaa and Stefano Grazioli on gaining trust in cyberspace; Michael Earl on what makes a successful CIO; Eric K Clemons on identifying profitable customers; Donald Marchand on the demand chain...


What’s inside:

"Everybody today believes that the present information revolution is unprecedented in reducing the cost of, and in the spreading of, information…and in the speed and sweep of its impact. These beliefs are simply nonsense"

Peter Drucker, p 335

"Even the most rigorous economists have difficulty finding correlations between IT spending and productivity, profits, growth, revenues or any other measure of financial benefit."

Thomas H Davenport, p 5

"Companies are built on people. Brains are more important than computers."

Soumitra Dutta, p 320

"Realizing the value of IT is not a matter of fine-tuning the IT budget process…it is a matter of leadership"

John Henderson & N Venkatraman, p 158

"The key question for senior managers is: how should we compete with information and IT to improve business performance?"

Donald A Marchand, p 295



Financial Times Mastering : World-class thinking from the frontiers of innovation.

Based on the hugely popular Mastering inserts run by the FT newspaper, the Financial Times Mastering series covers every essential element of business.

Each book brings readers the latest ideas and innovations in a key business area in a structured, comprehensive and highly accessible format.

Featuring the brightest business minds on the biggest business topics, they are your single-source guides cutting-edge thought leadership.

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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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4 of 4 people found the following review helpful
4.0 out of 5 stars The latest thoughts on Information Technology management 22 Dec 2000
By Anthony Barker - Published on
I picked up this book because it seemed to be the best current book about the state of the art of Information Technology management. It contains short easy to read articles on topics ranging from Supply Chain, Knowledge Management and eCommerce written by some IT gurus including many academics, Peter Drucker and some Anderson people.
It comes with bit of a European perspective. I have read that European companies get better return on their investment in IT and perhaps this book reflects this. It lacks the hype of most of the American IT management books. My only criticism is that the book is somewhat academic, lacks depth in parts and is very light on the technology side of things. Glancing at the index for "Java" or "Open Source" one notices it is missing these key new technologies.
For what I was looking for it was great - an overall picture of the state of IT management theory. It filled in some of my knowledge gaps and made good subway reading.
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