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Mastering Communication (Palgrave Master Series) [Paperback]

Nicky Stanton
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Table of Contents

Preface
Introduction
Acknowledgements
The Process of Communication
Speaking Effectively
Listening
Human Interaction and Non-Verbal Communication
Telephone, Voicemail and Mobile
Interviewing
Being Interviewed for a Job
Communicating in Groups
Running and Taking Part in Meetings
Giving a Talk or Presentation
Using Visual Aids
Faster Reading
Better Reading
Writing/Emailing Business Letters
Applying for a Job by Post or Email
Writing/Emailing Reports
Emails - Notes or 'Memos', Messages, Attachments, Forms and Questionnaires
Visual Communication
Getting to Grips with Grammar
Common Problems with English
Appendices
A Final Word
Bibliography
Answers to Exercises
Index

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