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Masterful Coaching [Hardcover]

Robert Hargrove
5.0 out of 5 stars  See all reviews (1 customer review)

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Product details

  • Hardcover: 304 pages
  • Publisher: Jossey Bass; Revised Edition edition (12 Nov 2002)
  • Language English
  • ISBN-10: 0787960845
  • ISBN-13: 978-0787960841
  • Product Dimensions: 23 x 15.6 x 2.8 cm
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Bestsellers Rank: 889,258 in Books (See Top 100 in Books)
  • See Complete Table of Contents

More About the Author

Robert A. Hargrove
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Product Description

Review

"Robert Hargrove′s Masterful Coaching sets the context of the coach as steward rather than mere teacher, a critical agent in transforming organizational cultures and developing the skills and capabilities necessary for new cultures to be sustained." (Peter Senge, author, The Fifth Discipline: The Art and Practice of the Learning Organization)

"Finally, a book that helps release people′s collective aspirations—almost non–existent in today′s corporate environment—and links them to business goals. A treasure trove of ′take–action′ tools!" (Melanie Warren, vice president, Fidelity Investments) --This text refers to an out of print or unavailable edition of this title.

Review

"Robert Hargrove′s Masterful Coaching sets the context of the coach as steward rather than mere teacher, a critical agent in transforming organizational cultures and developing the skills and capabilities necessary for new cultures to be sustained."
— Peter Senge, author, The Fifth Discipline: The Art and Practice of the Learning Organization

"Masterful Coaching will empower you to stand for an impossible future while acting boldly in the present to make it a reality."
— Richard W. Severance, president, Conoco, North American Downstream

"Masterful Coaching brings clarity, power, and velocity to producing extraordinary leaders and extraordinary results."
— Tom Kaiser, president, Zurich Financial Services

"The author′s five–step ′transformationa′ coaching model has been field–tested by thousands of managers worldwide."
— Accounting Today

"Finally, a book that helps release people′s collective aspirations— almost non–existent in today′s corporate environment— and links them to business goals. A treasure trove of ′take–action′ tools!"
— Melanie Warren, vice–president, Fidelity Investments

"This is a great hands–on book. . . . Hargrove explains how to coach a person through one frame of reference (paradigm) to another or to coach groups of individuals into a cohesive, collaborative team."
Net Results

"Masterful Coaching provides thorough descriptions of the characteristics of a coach and thoughtful insights about becoming an effective coach."
Canadian HR Reporter

"If you are looking for some techniques to help your employees creatively meet your customers′ needs, this is a must read."
The Business Resource


Inside This Book (Learn More)
First Sentence
Masterful Coaching involves expanding people's capacity to make a difference with individuals, their organizations, and their world. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Average Customer Review
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3 of 3 people found the following review helpful:
5.0 out of 5 stars Coaching + Systems Thinking = Transformation!, 23 Dec 2005
This review is from: Masterful Coaching (Hardcover)
The author integrates coaching with systems thinking and the learning organization popularized by Peter Senge's book "The Fifth Discipline". This revised edition shows the Hargrove's approach is still fresh and surprisingly unique, given all the recent books published on coaching.

One unique contribution is Hargrove's model of triple-loop learning. It is a model of reflection. The first loop is reflecting on the outcome of actions for incremental improvement. The second loop is reflecting on assumptions that led to the decisions about those actions. The third loop is self-reflection on the core identity of the decision maker. This acknowledges that who we are influences our assumptions about the world and thus our actions. This type of reflection has become the core of quality coaching.

Other particularly helpful sections are the chapters on stretch goals and breakthrough thinking. Pushing for breakthroughs, rather than incremental change, requires the use of stretch goals. Hargrove tells us how to coach through the process of setting stretch goals. He says you first must decide what would be a breakthrough, then dig inside for motivation by examining why it is important to achieve and what's in it for me? Finally, learning and acting differently is essential to reaching stretch goals.

Hargrove's combination of systems thinking and learning organization principles with coaching is a real winner. Other books might be more thorough on the "how to" of coaching but his theory and tools for transformational change are excellent and unique.
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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com: 4.4 out of 5 stars (18 customer reviews)

100 of 102 people found the following review helpful:
5.0 out of 5 stars Masterful Coaching, 22 Jan 2000
By J Henderson - Published on Amazon.com
This review is from: Masterful Coaching (Hardcover)
I would highly recommend Mr. Hargrove's book, Masterful Coaching, for individuals who are ready and willing to take on the challenge of transforming their own life and impacting others both in the workplace and on a personal level. The author assists the reader in the journey to personal transformation and the journey of coaching others to expand and grow. It is not an advice or prescription book but a tool to help one help themselves and also in the process help others. I especially appreciated the "Calling Forth Questions." The passion of the author is evident and the presentations of ideas are thought provoking, human, insightful and straightforward.

3 major points for pondering:

Personal Transformation: The author focuses on taking effective action throughout the book but the personal transformation that the book pushes readers to explore is powerful. "...coach is someone who engages and enters into the learning system of a person, business or social institution with the intent of improving it so as to impact people's ability to perform" (pg. 17) The presentation of coaching methodology and transformational learning discuss an individual's governing values and implications of those values in learning including Triple-loop learning, Double-loop learning, and Single-loop learning. Personal transformation is the foundation for everything that is presented in the book and is key to the "being" of a person.

A way of "Being" is central to being an effective coach: The characteristics of masterful coaches provide a guide for self-reflection and self-growth. The characteristics are the core of who one is and their sense of "being". Characteristics: 1. The ability to inspire; 2. Setting higher standards; 3. Honesty and integrity; 4. Disciplined intensity; 5. Forwarding action; 6. A passion to help others learn, grow, and perform.

Stewardship, commitment and learning models: The author discusses the shift from dominance to learning in groups and organizations and provides examples for the reader to internalize and better understand the paradigm shift. The role of the coach is is defined in the context of being a steward.


36 of 37 people found the following review helpful:
5.0 out of 5 stars Among the Best on Coaching for Extraordinary Results, 22 Jun 2000
By Matthew Foraker - Published on Amazon.com
This review is from: Masterful Coaching (Hardcover)
Robert Hargrove has done an exceptional job of clearly articulating and illustrating principles that have often been difficult to express in writing. Early in the text he links the ability to create truly extraordinary results with "personal transformation" and introduces the concept of "transformational learning." He does this by asking us to consider three learning loops: single loop learning (adding new skills-what normally passes for education), double loop learning (altering patterns of thinking/behavior), and triple loop learning (shifting context).

Fully grasping the third loop and its potential impact is not trivial, and the capacity to operate at this level provides a coach, manager, or leader an access to "transformation" of who people are and what they perceive in a given situation. The results can be far beyond the predictable. I personally know of corporate programs based on the principles of this book that have generated millions through productivity gains in a span of a six months.

This is NOT manipulation. Hargrove states in chapter 1, "it requires authentic communication" and again in chapter 4, "Any attempt to manipulate people will likely be detected and backfire."

If you are accountable for producing results through others as a leader, manager, business owner, or little league coach, this book provides powerful material for helping them achieve performance far beyond what is predictable.

For those already on the cutting edge of consulting in the distinctions of being, context, enrollment, and personal and organizational transformation, Hargrove's book offers yet more ways to express these ideas and produce the results that lead to effective action. The book also serves as a valuable text for individuals you wish to develop as coaches.

For those new to these ideas, the book is an excellent introduction to the principles of being vs. doing, committed speaking and listening, integrity (as a distinction), and personal transformation.


17 of 20 people found the following review helpful:
5.0 out of 5 stars This Book Makes A Difference, 15 Aug 2000
By Derek McD - Published on Amazon.com
This review is from: Masterful Coaching (Hardcover)
Mr. Hargrove has made the concept of "transformational learning" understandable in this well written and concise text. Masterful Coaching describes a process of thinking and coaching that leads to "being" versus "doing".

As a facilitator for a company that delivers adventure-based outdoor team building seminars, I was looking for a guide to help me make a real difference for my corporate clients; this book provides a structure for coaching that can have a profound and lasting impact.

My personal experience of participating in "transformational learning" seminars delivered by the Landmark Education Corporation, leads me to suggest that the maximum value of this book can be realized not just by reading, but by actually participating in a seminar or training program that gives one access to a trained "transformation coach". It was only after experiencing the distinctions of transformational learning on a personal level that I became effective at coaching others in transformation.

 Go to Amazon.com to see all 18 reviews  4.4 out of 5 stars 
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