Schmitt and Simonson have accomplished quite a feat--demystifying the dominant visual culture of the 1990s. Their book, Marketing Aesthetics, is the first scholarly text to introduce this topic as one that is to be seriously considered by anyone in business today. This book is written for the entrepreneur who wishes to understand what often separates companies with success and status from those ill-defined in their market. The authors show how aesthetics fit in the well established models of consumer behavior, market research, and communications with customers. Marketing Aesthetics' encompassing sensory considerations are to the turn of the millennium what In Search of Excellence's customer service was to the early 1980s. This book, however, should be of interest to more people than marketing majors. Sociologists, art historians, and cultural critics need this book because it gives a language to define the 1990s, and especially to explain megamalls, Disneyfication, and personal identity achieved through consumption. Schmitt and Simonson elucidate the corporate strategies that have come to define consumer experience at the end of the century. The mall culture of Victoria's Secret, The Body Shop, and Starbuck's Coffee are analyzed to show how the shops, spaces, architecture, packaging, and products, come together to create a total sensory experience for the customer and ultimately result in a purchase. Their examination of internet pages formulate how virtually anybody can create a positive presence in this medium that "levels the field" for small business.
Ultimately, this book indicates why post-modernism, simularcum, and the society of the spectacle work. As goods and services like coffee, luxury automobiles, and air travel are relatively the same in and of themselves, it has become necessary to move beyond the utility of the product, and to create meanings and associations that differentiate the company and its offerings. The examples in Marketing Aesthetics are the practical application of displaced meanings that have come to define entities, objects, and consumers.