First things first, the rating is only based on the product, not the delivery service ( which takes too long as far as I am concerned). I decided to try out this product and see what all the hype was about. I must say that I am extremely impressed with the results, it does exactly what it says. I used it on dry hair to detangle before washing and used it after washing cutting 3/4 of the time it usually takes to detangle. It's very moisturising, (it's night time and my hair still has lots of moisture, which will probably last until tomorrow afternoon) and I saw a difference in the texture of my hair (softer than ever before) and also the amount of hair breakage. I usually get a handful of hair through combing ( this is mainly due to several vitamin deficiencies that I have), but combing with mane n tail in my hair made a big difference, miraculously I only had 2/3 of what normally breaks off. I have type 3B/3C hair which is naturally curly and prone to tangles and knots, but it seems that this is going to be the thing of the past. I predict that a month and half(frequent)usage of this product will completely eliminate my hair breakage. I am now planning to order the whole range for maximum results.