Managing Quality (Express Exec) [Paperback]

Fast track route to mastering quality management

Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000–2000 to the key steps to develop a practical, performance enhancing quality management process

Examples and lessons from some of the world′s most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram–Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum

Includes a glossary of key concepts and a comprehensive resources guide

Fast track route to mastering quality management

Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000–2000 to the key steps to develop a practical, performance enhancing quality management process

Examples and lessons from some of the world′s most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram–Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum

Includes a glossary of key concepts and a comprehensive resources guide

ExpressExec is a unique business resource of one hundred books. These books present the best current thinking and span the entire range of contemporary business practice. Each book gives you the key concepts behind the subject and the techniques to implement the ideas effectively, together with lessons from benchmark companies and ideas from the world′s smartest thinkers.

ExpressExec is organised into ten core subject areas making it easy to find the information you need:

Innovation
Enterprise
Strategy
Marketing
Finance
Operations and Technology
Organizations
Leading
People
Life and Work

ExpressExec is a perfect learning solution for people who need to master the latest business thinking and practice quickly.

AMY ZUCKERMAN has written for a variety of publications, including the New York Times, Fortune special sections, Business 2.0, Continental, Industry Week and many others. Her latest book is Tech Trending: The Technology Survival Guide for Visionary Managers. NED HAMSON has also written for a number of publications, including Forbes magazine. He was lead–author of After Atlantis: Working, Managing and Leading in Turbulent Times and editor of Journal for Quality and Participation