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Managing Online Forums: Everything You Need to Know to Create and Run a Successful Community Discussion Board: Everything You Need to Know to Create and Run Successful Community Discussion Boards Paperback – 1 Apr 2008


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Managing Online Forums: Everything You Need to Know to Create and Run a Successful Community Discussion Board: Everything You Need to Know to Create and Run Successful Community Discussion Boards + Buzzing Communities: How to Build Bigger, Better, and More Active Online Communities + Online Community Management For Dummies
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Product details

  • Paperback: 304 pages
  • Publisher: Amacom (1 April 2008)
  • Language: English
  • ISBN-10: 081440197X
  • ISBN-13: 978-0814401972
  • Product Dimensions: 19.1 x 1.7 x 23.5 cm
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (13 customer reviews)
  • Amazon Bestsellers Rank: 372,699 in Books (See Top 100 in Books)
  • See Complete Table of Contents

More About the Author

Patrick O'Keefe is the founder of the iFroggy Network, a publisher of websites. He has been managing online communities since 2000 and is the author of "Managing Online Forums," a practical guide to managing online communities and social spaces. He has been responsible for the creation and cultivation of communities like KarateForums.com and PhotoshopForums.com. He blogs about online community at ManagingCommunities.com.

Product Description

Review

"I feel that Managing Online Forums is a worthwhile book to buy and absorb. There are TONS of great resources in there, and lots of real world examples for you to follow. This alone makes the book a great resource to have on the shelf." --Chris Brogan

From the Back Cover

If you’re running an online community, you know how satisfying, fun and exciting it can be, especially if you’re in charge of a popular site where people come to discuss their favorite hobbies, movies, music and news. But you also know that there’s a flip side to being the gatekeeper of a discussion board. Difficult users, legal constraints, spammers, and technical issues can turn the excitement of running an online community into total chaos. With the right guidance, however, running forums can be a pleasure. Patrick O’Keefe has spent years developing and managing online communities. Now, he shows you how to make the right decisions about every aspect of your site. Managing Online Forums is the first comprehensive book to cover everything you need to know to launch and run a community forum, including:

conceptualizing the community and launching it • attracting people to the community • choosing a name and domain name • picking the right software • deciding on user options like avatars and private messaging • setting guidelines and dealing with violators • ensuring that posts stay on topic • settling online disputes among users • involving your users and keeping the site interesting

Unique, lively, and timely, Managing Online Forums is the one book that shows you how to create a safe and entertaining community that users will return to again and again.

“O’Keefe provides an impressively insightful, comprehensive, and cogent blueprint for building a loyal and responsive community online.”

--Ryan Leslie, Founder, NextSelection Lifestyle Group, recording artist,producer, and online video pioneer.

“Patrick is one of the true leaders in online community building, and his knowledge isn’t just theoretical, it is based on “in the trenches” experience—and those experiences will prove invaluable as you look to leverage community in your endeavors.”

--Jeremy Wright, CEO, b5media,and author, Blog Marketing

Online forums make up the very foundation of the social web. Unfortunately, there are few resources for the growing number of people who work behind the scenes to make them successful. In this comprehensive book, Patrick O'Keefe brings his real world experiences to bear in the form of strategies, tactics and ideas that fill a knowledge gap that has begged to be filled for too long.

-- Lee LeFever, Common Craft

Patrick O’Keefe is the founder and owner of the iFroggy Network (ifroggy.com), an internet network featuring content, community and e-commerce sites. He also manages 7 communities, including SportsForums.net, KarateForums.com, phpBBHacks.com, CommunityAdmins.com and PhotoshopForums.com,. He blogs about community management at ManagingCommunities.com and has written articles and editorials for several websites, including YanksBlog.com and BadBoyBlog.com. He lives in Harbinger, NC


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Customer Reviews

4.8 out of 5 stars
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Most Helpful Customer Reviews

8 of 8 people found the following review helpful By Mr. M. Whiting on 19 July 2008
Format: Paperback
Having been a member and moderator at Photoshopforums.com (one of Patrick's many communities) for almost a year now, and had firsthand experience with managing a content-based website of my own, I decided to read "Managing Online Forums" to gain an insight into how online communities are managed - and I wasn't disappointed!

The book really does contain a wealth of information that ranges right from the preparation work you need to do before even thinking about launching an online community, to how you can maintain and advertise the finished product. Through the way, Patrick writes about his experiences and gives a clear indication of not just how he works, but why, which for me is an extremely important factor. His honest reasons and accounts are what turn this good book into a great one!

One of my favourite parts of this book, and one that I find quite astonishing, is the publication of Patrick's hand-crafted User Guidelines that can be used free on your own forums. He also includes all the contact templates that can be used when members break the guidelines. The fact that they are free to use elsewhere is a testament to how useful this book is to anyone working with online communities. I'm sure that everyone from beginner (which is where I fall) to advanced will appreciate the detailed and accurate information that's contained inside.

One day, I'm sure I'll tinker with the idea of creating a forum to run alongside my site, a place where people can come, talk, listen and enjoy, and when that time comes, I know I'll feel much more capable knowing Patrick's book is part of my collection.
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Format: Paperback
Bought this book a couple of weeks back, finally arrived 3 days ago.

I've been following Patrick for a couple of months now ([...]) and he is literally what you'd call a self made man. Everything he's got, everything he's achieved and accomplished he's worked hard for it for many, many years.

Most online community managers, once they become 'successful' they generally go into consulting, charge ridiculously over-priced fees basically to tell you...... pretty much the same as what Patrick would tell you for free. Through his blogs, through Q&A's, and exactly the same as what Patrick tells you through his book.

For £17-ish you get Patrick's life-long experience, knowledge and expertise and there's not much he can't tell you that these £5,000-ish online community manager consultants can. Patrick started from a young age and he's owned successful communities, failed communities, he's been through it all trial & error so you don't have to.

The book is titled Managing Online Forums but don't take that at face value - his methods and strategies work for all online communities. One point he stresses is that a forum is not a community, a forum is one type of platform that a community can form on.

Whether you're a veteran online community manager, whether you're wanting to go into social media (a post of Patrick's comes to mind here: managers of online forums are real social media experts), or like me - a new budding entrepreneur who wants to bulk up his arsenal of knowledge to heighten chances of success through learning and deploying real tried & tested strategies with a reduced risk of trial & error - this book is for you.
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Format: Paperback
I found this book some years ago in a book shop in Manila, whilst generally browsing. At that time, I had been moderating an online community for the old dice game, yahtzee, called freethedice.com. I had really no idea what I was doing. Things are easy when they are going well but it is very easy to be too "nice" but being a manager is not just about being nice.

Patrick's book has helped with the more difficult aspects of running a community which is to have the confidence to make tough decisions when there are people who threaten the community, which they will.

The book offers great advice on how to handle specific situations, general background advice based on his extensive experience of running many online communities and also contains templates illustrating some ways you might communicate with your users. This proved essential for me and later for friends who I recommend the book to when they were running their sites. The book is neatly organised so also serves as a good reference guide and is never far away from my desk.

Patrick also actively participates on facebook and his own communities and has been kind enough to respond to my questions on certain topics.

The book is definitely worth reading and keeping nearby.
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Format: Paperback Verified Purchase
Having been running online communities since 2007, and having had quite a lot of varied experience on different forums in moderator/administrative positions, I felt that when myself and a couple of friends were working on a UK Gaming community, it would be worth finding out about ideas which we haven't used since our forums have been started from scratch without much in the way of planning, I thought it would be good to use a guidebook to find ways to improve how we've been running the community.

With this book, I've found that it provides me with information and community features which I already know about (which is fine), but provides instructions on how to integrate the information and features into my own community successfully. I've also found that there's a lot of information/details about running a community which I didn't know.

I'd recommend this book for anyone thinking of starting up a community or currently running one, as I find it extremely useful and I've still got it sitting on top of my desk and read through it regularly for ideas even though the community I was running when I brought the book had closed. :)
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