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Managing Online Forums: Everything You Need to Know to Create and Run a Successful Community Discussion Board: Everything You Need to Know to Create and Run Successful Community Discussion Boards Paperback – 1 Apr 2008


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Product details

  • Paperback: 304 pages
  • Publisher: Amacom (1 April 2008)
  • Language: English
  • ISBN-10: 081440197X
  • ISBN-13: 978-0814401972
  • Product Dimensions: 19.1 x 1.7 x 23.5 cm
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (13 customer reviews)
  • Amazon Bestsellers Rank: 301,530 in Books (See Top 100 in Books)
  • See Complete Table of Contents

More About the Author

Patrick O'Keefe is the founder of the iFroggy Network, a publisher of websites. He has been managing online communities since 2000 and is the author of "Managing Online Forums," a practical guide to managing online communities and social spaces. He has been responsible for the creation and cultivation of communities like KarateForums.com and PhotoshopForums.com. He blogs about online community at ManagingCommunities.com.

Product Description

Review

"I feel that Managing Online Forums is a worthwhile book to buy and absorb. There are TONS of great resources in there, and lots of real world examples for you to follow. This alone makes the book a great resource to have on the shelf." --Chris Brogan

From the Back Cover

If you’re running an online community, you know how satisfying, fun and exciting it can be, especially if you’re in charge of a popular site where people come to discuss their favorite hobbies, movies, music and news. But you also know that there’s a flip side to being the gatekeeper of a discussion board. Difficult users, legal constraints, spammers, and technical issues can turn the excitement of running an online community into total chaos. With the right guidance, however, running forums can be a pleasure. Patrick O’Keefe has spent years developing and managing online communities. Now, he shows you how to make the right decisions about every aspect of your site. Managing Online Forums is the first comprehensive book to cover everything you need to know to launch and run a community forum, including:

conceptualizing the community and launching it • attracting people to the community • choosing a name and domain name • picking the right software • deciding on user options like avatars and private messaging • setting guidelines and dealing with violators • ensuring that posts stay on topic • settling online disputes among users • involving your users and keeping the site interesting

Unique, lively, and timely, Managing Online Forums is the one book that shows you how to create a safe and entertaining community that users will return to again and again.

“O’Keefe provides an impressively insightful, comprehensive, and cogent blueprint for building a loyal and responsive community online.”

--Ryan Leslie, Founder, NextSelection Lifestyle Group, recording artist,producer, and online video pioneer.

“Patrick is one of the true leaders in online community building, and his knowledge isn’t just theoretical, it is based on “in the trenches” experience—and those experiences will prove invaluable as you look to leverage community in your endeavors.”

--Jeremy Wright, CEO, b5media,and author, Blog Marketing

Online forums make up the very foundation of the social web. Unfortunately, there are few resources for the growing number of people who work behind the scenes to make them successful. In this comprehensive book, Patrick O'Keefe brings his real world experiences to bear in the form of strategies, tactics and ideas that fill a knowledge gap that has begged to be filled for too long.

-- Lee LeFever, Common Craft

Patrick O’Keefe is the founder and owner of the iFroggy Network (ifroggy.com), an internet network featuring content, community and e-commerce sites. He also manages 7 communities, including SportsForums.net, KarateForums.com, phpBBHacks.com, CommunityAdmins.com and PhotoshopForums.com,. He blogs about community management at ManagingCommunities.com and has written articles and editorials for several websites, including YanksBlog.com and BadBoyBlog.com. He lives in Harbinger, NC


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Customer Reviews

4.8 out of 5 stars
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Most Helpful Customer Reviews

8 of 8 people found the following review helpful By Mr. M. Whiting on 19 July 2008
Format: Paperback
Having been a member and moderator at Photoshopforums.com (one of Patrick's many communities) for almost a year now, and had firsthand experience with managing a content-based website of my own, I decided to read "Managing Online Forums" to gain an insight into how online communities are managed - and I wasn't disappointed!

The book really does contain a wealth of information that ranges right from the preparation work you need to do before even thinking about launching an online community, to how you can maintain and advertise the finished product. Through the way, Patrick writes about his experiences and gives a clear indication of not just how he works, but why, which for me is an extremely important factor. His honest reasons and accounts are what turn this good book into a great one!

One of my favourite parts of this book, and one that I find quite astonishing, is the publication of Patrick's hand-crafted User Guidelines that can be used free on your own forums. He also includes all the contact templates that can be used when members break the guidelines. The fact that they are free to use elsewhere is a testament to how useful this book is to anyone working with online communities. I'm sure that everyone from beginner (which is where I fall) to advanced will appreciate the detailed and accurate information that's contained inside.

One day, I'm sure I'll tinker with the idea of creating a forum to run alongside my site, a place where people can come, talk, listen and enjoy, and when that time comes, I know I'll feel much more capable knowing Patrick's book is part of my collection.
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Format: Paperback
This is a fantastic book and a must-buy for anyone in online community management. Although it is concerned with message boards (or discussion forums) primarily, it gives an excellent grounding in moderation and comunity management for anyone working in any aspect of online community/social networks.

It's easy to dip in and out of, with well laid-out chapters dividing up the elements you need to be concerned about with message boards.

It's great for those who've already been working in community for a while - some real gems in here.
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By Mrs K A Rowland on 11 Feb 2009
Format: Paperback
I bought this book as I am new to managing an online community for the company I work for in the UK. I found it full of extremely useful information from how to develop your site, to policing it and dealing with difficult members.

The book is easy to read, takes a common-sense approach to it's subject and is not crammed with confusing technical jargon (there's even a glossary at the back - ideal for the technophobes out there!)

I would thoroughly recommend this book to anyone considering setting up a forum or community site.
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Format: Kindle Edition
Now, I know a lot about forums.
It's very good for the price. The sample that I had was a good read, and I'll join his boards soon.

I use Forum Invision (Forumotion) to run my place. I have used boards since 2011, although my only moderation was in the shoutbox.

Anyway, I learnt a bit through it, although I copy MKGirlism's style of forum management.

MY BOARD IS CALLED L4W2 GAMERS.
So, I recommend to all Forum managers.
ABXD is the best board software ever. The staff on those boards could help. ESPECIALLY Micro-Mario64.
Review a bit rubbish, sorry.
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Format: Paperback
This is an awesome resource and a must have for anyone running or moderating an online community.
Patrick has been managing online communities since 2000, and shares his experiences and lessons he's learned over the years. Being a total beginner in a strange world. This book has been my leading star in an otherwise very dark cave... =D
I coulden't have done without it!
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Format: Paperback Verified Purchase
From the very start you get the impression that Patrick really cares about his communities; that he is prepared to take all manner of flak to protect them, and that he's got most of the t-shirts it is possible for a community manager to get!

The book is clear and easy to understand, is broken down into useful sections that go into good detail with examples and advice on what to do when you experience issues at your community, and has lots of templates you can adapt for use at your site. Setting up or established, it doesn't matter, you'll find something in Managing Online Forums that captures your interest or inspires you to make positive changes to help yourself, your moderator team, and as a result, your membership.

I've gone back to the book time and again and would recommend it to anyone who enjoys building and running forums.

Shaun
Clickfinity.net
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Format: Paperback
I found this book some years ago in a book shop in Manila, whilst generally browsing. At that time, I had been moderating an online community for the old dice game, yahtzee, called freethedice.com. I had really no idea what I was doing. Things are easy when they are going well but it is very easy to be too "nice" but being a manager is not just about being nice.

Patrick's book has helped with the more difficult aspects of running a community which is to have the confidence to make tough decisions when there are people who threaten the community, which they will.

The book offers great advice on how to handle specific situations, general background advice based on his extensive experience of running many online communities and also contains templates illustrating some ways you might communicate with your users. This proved essential for me and later for friends who I recommend the book to when they were running their sites. The book is neatly organised so also serves as a good reference guide and is never far away from my desk.

Patrick also actively participates on facebook and his own communities and has been kind enough to respond to my questions on certain topics.

The book is definitely worth reading and keeping nearby.
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