- Paperback: 198 pages
- Publisher: The Pace Partnership; 4Rev Ed edition (Jan 2006)
- Language English
- ISBN-10: 0955227305
- ISBN-13: 978-0955227301
- Product Dimensions: 24.2 x 18.4 x 1.2 cm
- Average Customer Review: 5.0 out of 5 stars See all reviews (1 customer review)
- Amazon Bestsellers Rank: 339,447 in Books (See Top 100 in Books)
- See Complete Table of Contents
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Product Description
Book Description
This book helps thoses in the professional services sector learn the fundamentals of effective key client management. It outlines the processes and skills required for maintaining good relationships with clients.
From the Publisher
No-one disagrees with the notion that good client management is important. It means that clients contiue to provide us with work at good rates, that they include us in their thinking when new opportunities for work arise and that they pay their bills willingly. If client management is so clearly good for the health of professional firms, why is it that so many of those firms fail to look after their clients successfully?
Managing Key Clients has been written to answer this question and to help professional learn the fundamentals of effective key client management. Clearly and concisely it outlines the processes and skills required for maintaining good relationships with clients. Like its predecessor, Creating New Clients, this is an immensely practical book that is full of common sense.
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Customer Reviews
Most Helpful Customer Reviews
This book is an excellent guide to key client management, specializing in the professional services sector. It is clear, well thought out and packed full of useful tips. It seems to avoid the marketing-speak and bells and whistles of other books and just gets to the heart of the issues involved. The authors really know what they are talking about.
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