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Product Description
Practical, authoritative, and the first comprehensive guide to managing every phase of your publication project. The only book devoted exclusively to technical publication project management, Managing Your Documentation Projects arms you with proven strategies and techniques for producing high–quality, extremely usable documentation, while cutting cost and time–to–market. Dr. JoAnn T. Hackos, a top documentation design and project management consultant to major corporations, including IBM and Hewlett–Packard, shares with you the fruit of her more than 15 years of experience in the field. She gives you:
∗ Clear–cut, rational guidelines to managing every phase of the project from planning and development, through production, distribution, and project evaluation
∗ Scores of usable templates, checklists, summaries, and forms
∗ Dozens of real–life case studies and scenarios taken from the author′s extensive experience at top corporations
∗ Techniques applicable to virtually all fields of documentation
Managing Your Documentation Projects was designed to function as a comprehensive guide for new managers and a daily tool of survival for veterans. It is also an invaluable resource for technical writers, editors, graphic designers, consultants, and anyone called upon to produce high–quality technical documentation on time and within budget. JOANN T. HACKOS, PhD, is President of Comtech Services, Inc., an information/design firm in Denver, Colorado and San Jose, California. She is also president of JoAnn Hackos & Associates, Inc., a strategic planning and management consulting firm. In 1993, she served as president of the Society for Technical Communication (STC) and is a frequent conference keynote speaker on such topics as quality and usability of products and services, the importance of meeting the needs of the customer, and project management.
∗ Clear–cut, rational guidelines to managing every phase of the project from planning and development, through production, distribution, and project evaluation
∗ Scores of usable templates, checklists, summaries, and forms
∗ Dozens of real–life case studies and scenarios taken from the author′s extensive experience at top corporations
∗ Techniques applicable to virtually all fields of documentation
Managing Your Documentation Projects was designed to function as a comprehensive guide for new managers and a daily tool of survival for veterans. It is also an invaluable resource for technical writers, editors, graphic designers, consultants, and anyone called upon to produce high–quality technical documentation on time and within budget. JOANN T. HACKOS, PhD, is President of Comtech Services, Inc., an information/design firm in Denver, Colorado and San Jose, California. She is also president of JoAnn Hackos & Associates, Inc., a strategic planning and management consulting firm. In 1993, she served as president of the Society for Technical Communication (STC) and is a frequent conference keynote speaker on such topics as quality and usability of products and services, the importance of meeting the needs of the customer, and project management.
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Customer Reviews
Most Helpful Customer Reviews
2 of 2 people found the following review helpful
Format:Paperback
I am the lone writer in a chaotic startup software environment, trying to develop our company's first documentation development process, and this book is an absolute dream come true - there is no more accurate description!
The writing style alternates between academic and anecdotal, with true examples from many companies. I believe that this style ensures that the book offers something to everyone, no matter the size of their department or experience level. A large amount of information is presented, which makes the work pretty exhaustive, but Hackos provides a guide in the first section to which sections are essential to the reader based on the reader's needs.
If you are a documentation manager, or if you ever want to be, this book is essential. I can see myself flipping through this book 30 or 40 years from now.
2 of 2 people found the following review helpful
Format:Paperback
I'm glad I bought the book. Many of the things you learn in a hands-on fashion in technical writing have been collected into a proven, workable volume. I haven't finished the book yet because it's so thick. Even though I like reading it and am learning and formulating new ideas, I think 250 pages rather than 600 would make it even more useful. Maybe some of the sidebar discussions could be shortened or deleted, but who am I to critique such a masterful writer?
1 of 1 people found the following review helpful
Format:Paperback
I have used this textbook twice instructing advanced technical writing courses at Portland State University. I have found it easy to use, well-written, and organized the way I expect it.
The main point Hackos makes is that every publications department sits somewhere on the planning continuum. She introduces the concept of the Publications Development Life Cycle (PDLC). Your department may range from Level 0, oblivious, to Level 5, continuously incrementally improving. She identifies the main tasks needed to move from one level to another.
The three main tools used to plan for projects are the information plan, a high-level strategic document; the project plan, a set of timelines and estimates for page counts and money; and a content specification, a detailed outline of every deliverable.
Hackos has done a masterful job of setting forth the theory behind the reasoning. Her examples demonstrate not only how important planning is, but the commitment that has to be made to make it succeed. If every technical writer had this book on their shelf, our profession would take a huge step forward.
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Most Recent Customer Reviews
An Idiots Guide
The book in question is well-natured enough but simply patronises the audience. It never seems to get to the point, and when it does, instead of just telling you what the point is... Read more
Published on 5 July 2000
My bible...
This book has everything that a documentation department, regardless of size, needs to manage their projects. JoAnn's guidelines have delivered our department from oblivion.
Published on 6 Jun 2000
Very good reference for effective documentation process
For novice or experienced writers, this book offers more insight into good documentation processes than any other book I have read. Read more
Published on 13 Aug 1999
Should have been shorter
I have very mixed feelings about this book. Clearly Hackos has a tremendous amount of experience and has seen many successful projects from start to finish. Read more
Published on 30 Jun 1999
Do you want a good guide to doc management? Buy this book.
This is an excellent source for documentation managers. I was thrust into a managing role after 1.5 years as a technical writer. Read more
Published on 6 May 1999
A Must-Have for any documentation manager.
This book is absolutely excellent. The information is laid out well and the suggestions have helped me beyond words. Read more
Published on 30 Nov 1998
Best guidebook available for Technical Publication Managers
Joann's recommendations come from the everyday experiences of managers. She did her homework by benchmarking best practices in the industry.
Published on 22 Oct 1998
Practical Documentation and Planning Guidelines
This book is excellent in educating the new technical writer, but goes deep enough that experienced writers will gain from the wisdom provided in this book. Read more
Published on 8 July 1998
A MUST for every tech doc manager
This book is an indispensable tool for anyone who is assigned the task of managing a technical documentation project. Every phase of the project is addressed. Read more
Published on 23 Oct 1997
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