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Diversity is a complex issue but ignoring it is damaging. The pressure for employers to get to grips with making it central to the way they do things is increasing as market place competition becomes more intense and more regulation is introduced to protect people against unfair discrimination - not only in employment but also regarding access to goods and services. So how do employers move beyond the introduction of diversity policies to effect changes in the way they do things so that actions support business goals? This report explains how a range of organisations in the public, private and voluntary sectors made a difference by ensuring they understood the situations they were dealing with before introducing diversity initiatives and how they used change management principles to motivate people and engage commitment.
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