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Managing and Delivering Performance: How Government, Public Sector and Not-for-profit Organisations Can Measure and Manage What Really Matters [Paperback]

Bernard Marr
4.8 out of 5 stars  See all reviews (5 customer reviews)
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Book Description

15 Dec 2008
Performance management is at the top of agendas in most government and public organizations, as well as many not-for-profit organizations. In this follow up to his successful book, Strategic Performance Management, the author focuses on the unique challenges public sector organizations face when tackling the issues of strategic performance management.

Drawing on his extensive experience of working with numerous government, public sector, and not-for-profit organizations over the author covers:

* The context of decision making in the public sector

* The significance of the use of budgeting for performance management, and the impact of performance measurements on budgets

* A huge range of underpinning cases and examples from the public sector, including cases on the Home Office and the NHS in the UK, and the US Air Force

For senior executives in the public sector and government, and for faculty and students in the field this is the authoritative strategic level treatment of this fast-growing area.

Frequently Bought Together

Managing and Delivering Performance: How Government, Public Sector and Not-for-profit Organisations Can Measure and Manage What Really Matters + Key Performance Indicators (KPI): The 75 Measures Every Manager Needs to Know (Financial Times Series)
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Product details

  • Paperback: 312 pages
  • Publisher: Routledge; 1 edition (15 Dec 2008)
  • Language: English
  • ISBN-10: 075068710X
  • ISBN-13: 978-0750687102
  • Product Dimensions: 22.6 x 15.2 x 2 cm
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (5 customer reviews)
  • Amazon Bestsellers Rank: 438,861 in Books (See Top 100 in Books)
  • See Complete Table of Contents

More About the Author

Bernard Marr is a bestselling author, keynote speaker, strategic performance consultant, and analytics, KPI & Big Data guru.

He helps companies to better manage, measure, report and analyse performance. His leading-edge work with major companies, organisations and governments across the globe makes him an acclaimed and award-winning keynote speaker, researcher, consultant and teacher. Bernard is acknowledged by the CEO Journal as one of today's leading business brains.

He has written a number of seminal books and over 200 high profile reports and articles on enterprise performance. This includes the best-sellers 'Key Performance Indicators', 'The Intelligent Company', 'More with Less', 'Managing and Delivering Performance' and 'Strategic Performance Management', a number of Gartner Reports and the world's largest research studies on the topic. His expert comments regularly feature in high-profile publications including The Times, The Financial Times, Financial Management, the CFO Magazine and the Wall Street Journal.

He has worked with and advised many of the world's best-known organisations including Accenture, Astra Zeneca, Bank of England, Barclays, BP, DHL, Fujitsu, Gartner, HSBC, Mars, Ministry of Defence, Microsoft, Oracle, The Home Office, NHS, Orange, Tetley, T-Mobile, Toyota, Royal Air Force, SAP and Shell, among many others.

He currently focuses on helping clients to:
- create strategic performance frameworks
- develop relevant and meaningful KPIs and metrics
- develop business analytics and 'big data' strategies
- develop management dashboards and reporting solutions
- train and coach teams to become 'high performance organisations'
- align people management practices with strategic performance objectives
- understand the emerging trends of big data analytics

His engagements range from executive awareness and training sessions to the design and implementation of corporate performance management and reporting approaches. Bernard can be contacted at

Product Description


“I have seen how useful the tools described in this book were for the Royal Air Force and therefore recommend this book as essential reading to anyone who wants to implement a performance management approach that works.”
Air Commodore Mark Roberts CBE, Director of Air Staff, Royal Air Force

"Be assured: Any organization that uses this book will become better at managing performance that matters. Kudos to Bernard Marr for writing an immensely practical book that also reflects the state-of-the-art thinking on performance measurement and management."
Dr. Dean Spitzer, Performance Measurement Thought Leader, IBM Corporation

“Marr delivers advice that should be of great practical use to a wide variety of government, public sector, and not-for-profit organizations on how to use measurement to improve performance. There's something of value here for just about everyone.”
Robert D. Austin, Professor, Copenhagen Business School; Associate Professor, Harvard Business School

“From the intro through the conclusion, this guide to managing and delivering performance sets a new standard for readability. The use of well thought out visualizations of the concepts, coupled with ample and clear practical examples, sets this performance management book apart from the crowd!”
William H. Leighty, Director, Government Performance Initiative, L. Douglas Wilder School of Government Affairs, Virginia Commonwealth University

"An important primer in performance management. An essential read for academics and practitioners wanting up to date information and ideas for moving forward".
Michaela Lavender, Managing Editor: Public Money & Management, USA

"In this book Bernard Marr demonstrates his outstanding ability to a turn potentially complex topic into simple language and easy to follow tools which will enable organizations to clarify their strategy and measure their impacts." Malcolm Watkins, Director of Operations and Finance, MND Association

“An enjoyable and thought provoking read! In particular I enjoyed the conversational approach Bernard Marr adopts throughout this book, and his ability to step the reader through the related stages of managing and delivering performance in a way that encourages the reader to reflect on current practice and to assess what is good and what may need to change. A great read for all those who are serious about managing and improving organizational performance.”
Helen Campbell, Director, Business Consultancy Service, Department of Finance & Personnel

“Bernard Marr's book addresses performance management in the round, looking at the central issues of culture and values as well as providing useful toolkits. There is a wealth of practical guidance to support the central message that high performance comes from spending time on strategic thinking, collecting the right information, and improving through learning. It is an excellent guide for anyone striving to improve the performance and quality of public services.”
Robert W Black, Auditor General for Scotland, Audit Scotland

“This impressive book is the definitive guide to managing, measuring and delivering performance in government and not-for-profit organizations. We have experienced first hand many of the practical tools provided in this book and I believe that reading it will allow you to take your performance management initiatives to the next level.”
Gerry Millar, Director of Improvement, Belfast City Council

“Bernard Marr has a remarkable ‘performance sat nav’. This book is a superb and very practical guide on how to move from just measuring performance to actively using performance information to achieve organizational success.”
John Saunders OBE, Managing Director, Institute of Public Finance

About the Author

Mr. Bernard Marr Chief Executive and Director of Research, The Advanced Performance Institute Bernard Marr is one of the world's leading experts on strategic performance management. In this capacity he has advised and worked with many leading organisations including Accenture, Astra Zeneca, the Bank of England, Barclays, BP, DHL, Fujitsu, Gartner, HSBC, Mars, the Ministry of Defence, the Home Office, Mars, Tetley, the Royal Air Force, and Royal Dutch Shell. He has extensive work experience in private companies, public sector organisations, and governments across North America, Europe, Africa, the Middle East and Asia, which makes him an acclaimed keynote speaker, consultant, inspiring teacher, and award-winning writer. In it's recent article 'wise guys' the CEO Journal recognised Bernard Marr as one of today's leading business brains. Having gained management experience in consulting, manufacturing and international trading corporations, Bernard Marr moved to the Judge Institute of Management Studies at the University of Cambridge, and then to the renowned Cranfield School of Management where he was a member of faculty for nearly ten years before he took on his current role as chief executive and director of research of the Advanced Performance Institute (see: . Bernard Marr has contributed to over 100 books, reports, and articles on topics such as Corporate Performance Management, Balanced Scorecard, Strategy Maps, and Intangible Assets. His expert comments on performance management have been published widely, including in the Financial Times, the Sunday Times, Financial Management, the CFO magazine and the Wall Street Journal. Bernard also holds various visiting professorships, is the Intangible Assets Editor of the journal Measuring Business Excellence, and a member of the editorial board of The Handbook of Business Strategy. Bernard Marr can be contacted via e-mail at Author of: Perspective

Inside This Book (Learn More)
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Customer Reviews

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Most Helpful Customer Reviews
4 of 4 people found the following review helpful
5.0 out of 5 stars THE book worth reading 15 Mar 2009
I have read and researched this subject a fair amount recently and I can honestly say that this is the book with it all. It explains in very easy and clear terms what performance management is, how it applies in a Not for Profit organisation, and how to use the skills in contains to make a real improvement.

Definitely one to rely on for useful and REAL information.
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2 of 2 people found the following review helpful
5.0 out of 5 stars A wonderful book! 3 May 2010
This book shines a common sense light on the subject of performance management. It concentrates on how to make public sector organisations perform better. However, the principles described apply equally to the private sector, and organisations of any size. Bernard Marr's style is informative, straightforward and understandable; he uses analogies and lots of real life examples, which allow the reader to learn for others' experience. It is a joy to read and even better to put into practice!
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4.0 out of 5 stars Would use service again and recommend 12 Mar 2014
Format:Paperback|Verified Purchase
Shipment period could be improved on but the book was excellent condition as a second hand item . Would use again.
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Format:Paperback|Verified Purchase
Following on Bernard Marr's other books around performance management, I found this a very concise and to the point analysis of performance management in the public sector with the backdrop of reduced budgets.

There were no major revelations, but a lot of sound common sense, put together in a readable and understandable format.

Very good focus on deciding priorities and doing things for the right reasons to acheive desired outcomes.

An excellent book.
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0 of 1 people found the following review helpful
5.0 out of 5 stars A fantastic book 5 Jan 2009
By C Smith
I've just read this cover to cover and I'm really impressed. I've read many books on the topic of performance measurement but this is by far the most accessible and practical. While it focuses on the Public Sector, Marr's insights and practical solutions will be of use to anyone working in the field of performance management.
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