- Paperback: 228 pages
- Publisher: John Wiley & Sons; 2nd Edition edition (25 April 2003)
- Language English
- ISBN-10: 0470851252
- ISBN-13: 978-0470851258
- Product Dimensions: 2.3 x 1.9 x 0.2 cm
- Average Customer Review: 4.3 out of 5 stars See all reviews (3 customer reviews)
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Amazon Bestsellers Rank:
594,120 in Books (See Top 100 in Books)
- #52 in Books > Business, Finance & Law > Sales & Marketing > Industrial
- See Complete Table of Contents

