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Managing Assertively: A Self-Teaching Guide (Wiley Self-Teaching Guides) [Paperback]

Madelyn Burley-Allen

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Book Description

26 May 1995 Wiley Self-Teaching Guides (Book 134)
A proven program for increasing your management skills Managing Assertively has helped tens of thousands of businesspeople become more effective managers by sharpening their people skills. Leading management trainer Madelyn Burley–Allen shows you how you, too, can learn to resolve conflicts and defuse interpersonal problems that invariably arise at work. Her step–by–step techniques, clear examples, and competence–building exercises will immediately improve your supervisory skills, sharpen your self–awareness, and make you a more confident, assertive manager. You′ll learn how to: ∗ Use eight building blocks to become a more effective manager ∗ Overcome self–defeating behavior ∗ Handle criticism to maintain and enhance self–esteem ∗ State limits and expectations to clarify assignments ∗ Become a more effective listener ∗ Receive and give positive feedback to enhance team building ∗ Handle conflict, stress, personal problems, and a wide range of other difficult on–the–job situations ∗ By following the user–friendly, interactive, self–teaching format, you can work at your own pace as you master management essentials.

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From the Back Cover

A proven program for increasing your management skills Managing Assertively has helped tens of thousands of businesspeople become more effective managers by sharpening their people skills. Leading management trainer Madelyn Burley–Allen shows you how you, too, can learn to resolve conflicts and defuse interpersonal problems that invariably arise at work. Her step–by–step techniques, clear examples, and competence–building exercises will immediately improve your supervisory skills, sharpen your self–awareness, and make you a more confident, assertive manager. You′ll learn how to: Use eight building blocks to become a more effective manager Overcome self–defeating behavior Handle criticism to maintain and enhance self–esteem State limits and expectations to clarify assignments Become a more effective listener Receive and give positive feedback to enhance team building Handle conflict, stress, personal problems, and a wide range of other difficult on–the–job situations By following the user–friendly, interactive, self–teaching format, you can work at your own pace as you master management essentials.

About the Author

Madelyn Burley–Allen, the founder and President of Dynamics of Human Behavior, has conducted over 2,000 seminars on listening and management for organizations around the world. A frequent speaker at state and national conferences, she has consulted for such companies as AT&T, DuPont, IBM, and State Compensation Insurance Funds all over the country. Her work has been covered in numerous magazines and newspapers, including Glamour and Working Woman, and she has appeared on several national television and radio shows. She is the author of Listening: The Forgotten Skill, also available from Wiley.

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Customer Reviews

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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com: 4.3 out of 5 stars  7 reviews
30 of 30 people found the following review helpful
5.0 out of 5 stars Getting To Know All About You 29 Mar 2000
By A Customer - Published on Amazon.com
Format:Paperback
A super self-teaching guide for managers (and others) who want to develop assertiveness skills! This isn't just a book of theories. There are practical exercises and lots of self-assessment tools. It's worth adding to your reference shelf and sharing with others.
Wondering why you're having trouble getting through to someone? Need to turn a personality clash into a more productive relationship? While this book doesn't promise to cure all your woe's, it offers techniques that are simple to apply and they work! It helped me identify the events, thought processes and attitudes that influence the results I get when interacting with others. You'll be surprised at what you learn about yourself. These easy to adopt behaviors can improve your relationships with others. Try it and see.
17 of 17 people found the following review helpful
5.0 out of 5 stars "Managing Assertively" by Madelyn Burley-Allen 28 Nov 2000
By A Customer - Published on Amazon.com
Format:Paperback
Managing Assertively is an excellent teaching quide for improving your people skills. It gives defination to the different types of supervisory styles that exist. The book uses exercises to teach an eight step building block plan for managing assertively. This plan can be used daily to improve your supervisory skills. A great book to build confidence and self awareness.
3 of 3 people found the following review helpful
5.0 out of 5 stars Be Assertive, Not Aggressive 9 May 2008
By Readalots - Published on Amazon.com
Format:Paperback
A few months ago, I used Madelyn Burley-Allen's "Managing Assertively" (1995, 224-page paperback) with colleagues in a personal assessment seminar. Our intent was to improve our professional growth while focusing on career talents. The book's study and application, as a people skills improvement self-teaching guide, has proven to be a rewarding experience.

Burley-Allen's pioneering presentation, in a workbook type instrument, assists learning for the workplace novice and veteran. Each of the 11 chapters brings case studies, check lists, and an "assertive statements" section. Her lecture method is very comfortable and informative. The book could be most applicable, and effective, as a department, or workgroup, training program.

Perhaps, the most helpful portions of this book are chapters 5 (on "Listening"), 7 (about "Feedback"), and 8 ("Saying No"). Burley-Allen's advice and direction are poignant: "be persistent", "be specific", "get the facts", "practice regularly", "encourage feedback", "take responsibility", etc. Her most challenging suggestion, and principal point, is "be assertive, not aggressive".

This self-help book will make you a better leader, manager, and person. Burley-Allen may be used at the office, at home, and beyond. It is recommended to everyone wanting to improve his or her everyday interpersonal skills and business acumen.
5.0 out of 5 stars Provides Useful Worksheets That Help in Your Own Personal Assessment 6 Nov 2013
By Rob Leonardo - Published on Amazon.com
Format:Paperback|Verified Purchase
Madelyn Burley-Allen is no doubt an expert on training as she provided useful worksheets that help every reader understand himself and clearly thresh out a needs gap analysis- without making it sound complicated.

Further to that, she made a comprehensive outline of the assertive management topic. From setting clearly what one wants to achieve in the beginning of the book to setting the tone to identify behavior modification, she laid down direction to ensure that the reader will achieve his objective in reading the book.

Allen's workbook is compelling from start to end especially due to the `interactive' nature of the exercises that without even making an effort, you will start putting your heart in whatever you wrote as `areas to modify'.

Two years after I read this book, I have `matured' in this task that I am able to talk with confidence dealing with my team, push aside shyness and using the power of words and expressions to manage the situations not only in terms of achieving a win-win situation but also protecting the interests of my team.
Managing Assertively: How to Improve Your People Skills: A Self-Teaching Guide (Wiley Self-Teaching Guides)
3.0 out of 5 stars ¡¡Read This Darn It!! 7 Jun 2013
By Dan T. L. - Published on Amazon.com
Format:Paperback|Verified Purchase
Okay after that subject line I feel much better. A good book for managers of all ilks. It has reasonable processes that will allow you to improve your professional skills.
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