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Product Description
Product Description
In private life we try to induce or suppress love, envy, and anger through deep acting or "emotional work," just as we manage our outer expressions through surface acting. But what happens when this system of adjusting emotions is adapted to commercial purposes? Hochschild examines the cost of this kind of "emotional labor." She vividly describes from a humanist and feminist perspective the process of estrangement from personal feelings and its role as an "occupational hazard" for one-third of America's workforce.
About the Author
Arlie Russell Hochschild is Professor of Sociology at the University of California, Berkeley. She is author of The Commercialization of Intimate Life: Notes from Home and Work (2003), The Time Bind: When Work Becomes Home and Home Becomes Work (1997), The Second Shift: Working Parents and the Revolution at Home (1989), and The Managed Heart: The Commercialization of Human Feeling (California, 1983), all cited as notable books of the year by the New York Times. She is also author of The Unexpected Community (California, 1973) and she has received the American Sociological Association Award for Public Understanding of Sociology.
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First Sentence
In a section in Das Kapital entitled "The Working Day," Karl Marx examines depositions submitted in 1863 to the Children's Employment Commission in England. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index
In a section in Das Kapital entitled "The Working Day," Karl Marx examines depositions submitted in 1863 to the Children's Employment Commission in England. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index
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Amazon.com:
4.7 out of 5 stars (3 customer reviews)
27 of 31 people found the following review helpful:
4.0 out of 5 stars
Defines and highlights the effects of emotional labor., 15 Sep 1998
By A Customer - Published on Amazon.com
This review is from: The Managed Heart: Commercialization of Human Feeling (Paperback)
Using the experiences of flight attendants, the author describes the stresses and effects of on-the-job "emotional labor". She also describes how dehumanizing such labor can be in an atmosphere of gender inequality, socioeconomic inequality, and the increasing rationalization of the workplace in the corporate pursuit of profits. An excellent and interesting read.
3 of 3 people found the following review helpful:
5.0 out of 5 stars
exemplary emotions study, 24 Feb 2011
By suburban dissident - Published on Amazon.com
This review is from: The Managed Heart: Commercialization of Human Feeling, Twentieth Anniversary Edition (Paperback)
Arlie Hochschild's research often brings out the most interesting aspects of our mundane practices. Here, primarily by analyzing the experiences of airline stewardesses, Hochschild tackles the question of what happens when, in our hyper consumer culture, one's emotions become commodified, when our feelings become a product? For service industries - hence the stewardesses - Hochschild finds that it isn't just delivering drinks that is part of the product; it is also one's smile and positive attitude that is similarly included (no matter how much you might want to dump a drink on the guy in the second row). As one can likely imagine, emotional commercialization doesn't lead to the best of outcomes: burnout and an inability to parse out on-stage and off-stage emotions.
This book is great for those interested in sociology of emotions, the effects of modernizations and commercialization, and anyone hankering for another reason to not like consumer culture. For me, this book stands as a model for what good sociological writing can be like: insightful, entertaining and inspiring.
4 of 23 people found the following review helpful:
5.0 out of 5 stars
Great, 4 July 2000
By Sergij Dominik Novak - Published on Amazon.com
This review is from: The Managed Heart: Commercialization of Human Feeling (Paperback)
Fantastic work, great research...,great Subject, but need a follow up Book...to see how things are done now at DL...
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