This arrived within a reasonable time but at the P&P cost of £10.35! When I opened it and tried to assemble there were 2 sets of instructions- 1 original set and 1 ammended set (poorly photocopied and unreadable in parts). My order came with a completely random number of random screws and parts which did not correspond to either set of instructions in any way. There were multiple pieces missing. When I rang customer care, they had no better instructions and could not tell me how many screws, etc. I should have. They offered to send out another pack of fittings but as it was impossible to say what was missing this was really pointless. I got so frustrated that I just told them to take it back. They asked me to take it into a shop. I would hardly be buying this online if I could get to a shop! I now have to wait for them to send me out a label to arrange for someone to pick it up, then they will contact Amazon, who will arrange a refund. I do not even know if they will pay be the extortionate P&P cost. I am completely dissatisfied. I expect more from a company like this, especially as this changing table costs over double what other tables do. A rubbish product and rubbish service. I would give it no stars at all but unfortunately the feedback process does not let you submit a review for no stars. save your well-earned cash and buy something worth the money.