Review
"Masterfully written, deep, and thoughtful. The book goes directly to the essential questions of HCI design--what will users seek to accomplish, what understandings will they bring, and how can the system respond to users' needs?"--Jim Foley, Georgia Institute of Technology
--This text refers to an out of print or unavailable edition of this title.
Review
"Carroll draws on an impressively large body of research to present the mostthorough treatment yet of a powerful idea: employing scenarios to make sureuser interfaces are designed for the way people actually use things.How much easier the world would be if everybody followed his advice."--Jakob Nielsen, Co-Founder, Nielsen Norman Group, and author of DesigningWeb Usability: The Practice of Simplicity