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Making Change Happen: Implementing Business Change - a practical guide. [Illustrated] [Hardcover]

Jane Northcote , Sonja Jefferson , Lizzie Everard
5.0 out of 5 stars  See all reviews (5 customer reviews)
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Book Description

28 Feb 2008
This beautifully illustrated book is for people in the business world who need to get things done. It addresses the huge sense of frustration that many people have about making change happen in their organisations. This book is about action. If you want to know the answer to the question 'what do I need to do to make this happen?' Jane Northcote's inspirational guide is a must. Learn how to: - get things to turn out the way you intend -distinguish action (which makes change happen) from activity (which doesn't) - describe the change you want, so people hear and act - take action decisively and make real progress - structure conversations and meetings to produce results - continue the progress and make your change last

Product details

  • Hardcover: 160 pages
  • Publisher: Jane Northcote; 1 edition (28 Feb 2008)
  • Language: English
  • ISBN-10: 0955776007
  • ISBN-13: 978-0955776007
  • Product Dimensions: 23 x 17.4 x 2.4 cm
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (5 customer reviews)
  • Amazon Bestsellers Rank: 678,182 in Books (See Top 100 in Books)

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Product Description


In 'Making Change Happen' Jane Northcote makes implementing change both easy and accessible. She distils management consulting methodologies into simple and powerful truths. Uplifting, inspirational and exciting - this is the 'start here' button for anyone involved in business change. Change is possible, you can do it, today, and here's how. --Robert Smithbury, business owner of Precise Business Solutions

This book has taught me the difference between action and activity. I have learnt that things only get done by taking direct action and that sometimes it is too easy just to be active. Since reading this book, I find myself questioning - is this action or just activity? I ask it of myself and my managers and I never leave a meeting without everyone being clear on what has to be done to make things happen. Like all the best things, this is surprisingly simple, but it has made a big difference to my company. --Nigel Phillips, managing director of Unity Information Systems

This book has immense practical application for all businesses. There are disciplines in it which will fundamentally improve organisational performance. Down to earth, straightforward and practical. Jane Northcote writes in a way that is both modest and highly compelling - a rare combination." --Nick Bush, consultant

About the Author

Jane Northcote is a management consultant and thought leader in the field of business change. She works with individuals and teams in the corporate world to accelerate action and implement change.

Inside This Book (Learn More)
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews

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Most Helpful Customer Reviews
1 of 1 people found the following review helpful
5.0 out of 5 stars Practical and straightforward 10 Mar 2008
This is the most practical and straightforward guide to change that I have read. Much writing on change asks that you buy into a particular philosophy or undergo some form of personal development yourself before being qualified to lead change.

Jane Northcote's approach - grounded in her own consulting experience - gets straight to the point: change is about results and results come from effective action. The book is therefore a practical guide to taking effective action.

For me the distinctive part is the need to be aware of the effects of the action once you have taken it. Too often organisations get into action without really understanding and reacting to the effects of their action. In these circumstances change is often short-lived.

This book will help anyone - whether a manager, a consultant or someone who just feels a bit 'stuck' - to be much more effective in taking action and driving change.

It's also written in a lively and clear style and is beautifully laid out.
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5.0 out of 5 stars A business book you will fly through and learn from 16 April 2013
By AmyG
This is a lovely book, which is not a word you can often apply to your standard business book. Full of beautiful illustrations and typography, it's a delight to read. Not only from an aesthetic point of view though, this book offers plenty of real world examples and insight which help you to make sense of organisational change with a focus on the 'doing' part, sometimes significantly harder than the thinking part upfront. From the first sentence the author sets out her intent and the narrative carries you through the process.
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5.0 out of 5 stars Practical, clear and beautifully laid out. 15 Dec 2011
This book is about change and action, how to make things happen. It has an honest and authentic feel to it, weaving threads of rich, illustrative stories alongside checkpoints and ideas. Jane Northcote comes across as a rigorous and experienced exponent; you sense she has not only been there but also thought hard about the process, what are the best ways, what works and what does not. She imparts the wisdom in a very readable style with clear messages relevant for both internal as well as external change agents.

It is a small point but what helps seal the difference with the mass of management books is the quality of production; layout, materials, little touches, artwork & illustrations all add up and complement the central ideas.

If you want an accessible reminder how best to go about change, the steps to take and those to avoid, this should leave you with simple, clear & actionable messages; as a change practitioner, it was valuable to mentally check off points as I went along. And I agree with a previous reviewer; it is a great book to have on the desk as a prompt and an aide memoire.
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5.0 out of 5 stars Must read for Business Change practitioners 16 April 2011
Format:Hardcover|Verified Purchase
This book is a simple no nonsense practical guide to actioning change in an organisation. I keep this book on my desk as a reminder of how I should be working. As a business change consultant I am more than happy to recommend this book for anyone working in a similar role. "Making Change Happen" sets out a clear, simple and easy to understand method to follow and reference. I will definitely be using some of the techniques highlighted in this book in my day job. Great illustrations, and case studies too. Well done Jane - great job.
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5.0 out of 5 stars Read this if you want to get things done 4 April 2011
This is a practical and useful reference book for getting things done.

If you work for an organisation that's trying to make changes, you will find something here to help you.

I've recently used it with a client who was stuck - they knew that they wanted things to change but couldn't explain what they expected their people to do differently. The ideas in this book helped them to move forward.

It's an easy read with case studies and illustrations to bring the ideas to life. And you can dip in and out, it still all makes sense.

I agree with a previous reviewer - far more useful and enjoyable than a PRINCE2 manual....
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