After reading the reviews on this I was a bit nervous about my purchase, but as there's a 3 year guarantee I decided to take the risk. I'm glad I did. I'm very happy with the kettle. It feels like great quality, heavy, strong, shiny, well made. I like the functionality, the light that goes on, the minimum level to make a cup of tea etc. Filling is easy via spout or lid that pops open. If you start to believe all the negative reviews there'd be no kettle with 5 stars on this website apart from one model by Philips (which is an ugly beast) it seems that every brand of kettle has the odd failure, and that that the people who leave reviews are the unfortunate minority to have had bad experiences, which is why I'm leaving this review, to say how happy I am and that I think this kettle is worth the expense!