The discussion was deleted as I was talking to an amazon employee over the phone. I have a feeling that this was my fault ^_^" However after telling the employee about RJ's email I managed to get him to give me £5 off. While this is not the £8 I was hoping for, it's still something. I wish you all the best of luck in getting some compensation for this matter. (Also, RJ, thank you ever so much <3)
Ive just got a £5 gift certificate aswell. I would much rather pay £23 than £28. Cheers to the guys that helped (RJ amongst others) and good luck to those still trying to get this sorted. Keep your chin up and dont give up. Remember you have done nothing wrong.
I was one of the first to post on this topic. I pre-ordered in September long before Amazon price matched Asda. I'm an Amazon Prime member and would consider myself as a good customer but I've gotten nowhere over chat and over the phone. I'd certainly like to know where I'm going wrong. RJ, what happened to you?
*copy, pasting and saving this for next time amazon try to cover this up*
To the people asking me (RJ) what happened to me personally, here is my order first of all: http://img828.imageshack.us/img828/8322/amazonorder.jpg
Long version: So how I got to that point, well I tried the 'chat' option online, and got the same copy and pasted excuses over and over again (although others reported that certain chat helpers got them the cheaper price) so the person said that they were not authorised to lower prices, and that amazon do not price match (both of which are clearly untrue) so I asked to be put onto someone that did. I was also told that 'we can't comment on other customers deals due to secrets act bla bla' even though I never asked them too, all I did was mention the forum and the fact that others had got the deal. They asked for my phone number and I was phoned, which I assume was just the chat person fobbing me off to the phone section, as I said the word 'talk' and they probably can't read English properly, or at least as a first language anyway. The person on the phone seemed kind of confused, as again, not having English as a first language, so any deviation from the script of words makes them a bit lost. They asked me to hold on while they checked some stuff, the phone hung up while I waited.... so I phoned back, this time a different woman was confused (same reason as before) but said I should order again, and they would discount the price, which they did, hense that order form.
Short version: Chat - Copy and paste responses (but has worked for some) Phone call 1 - Got cut off Phone call 2 - Got deal.
So in summary, chat works for some, phone works for others. But either way, it IS possible, so keep trying.
I pre-ordered and had the cancellation as everyone else has. I read the discussion yesterday so I saw the saga about some people now getting discounts and others not doing. It's nothing more than petty censorship for amazon to now delete that discussion and pretend it never happened. I really don't see why I should have to go to the trouble and effort of trying to beg them to admit their mistake and honour the sale at the proper price. If they don't want my order then fine. I've spent an awful lot of money with amazon over the years, more than I care to admit, and to be honest they've lost any goodwill and customer loyalty I had to them. Yeah I know it's only £8 but it's the principle that has made me annoyed. What I would recommend that people do is wait until a few weeks after the game has released and I am very confident that you'll be able to get it for £20 on most sites or even on the high street. That's what I'm going to do. I wouldn't be surprised if amazon are even selling it for that price by then! That would just show how petty they are being.
Well, i may not have had a discount myself yet, at least i got to say.
" Patrick:it the policy of amazon - it is not anything personal and if you wish to call you may do so - but the same policy will prevail - as for forums, other people may comment on topical issues - however that remains their opinions, may not entirely be accurate and we do not comment or review them in any case. Anything else I can do for you today? Me:Well if that is the case, could you give the the number i can call? The forum provide proof that a previous discussion of the issue was removed after amazon review. Since you said both that you do not review the comments and that this is amazon policy i guess i might find more help from someone else. "
S Porter - I agree entirely. This to me is is about the ethics of accepting pre-orders and price matching the competition. The whole principle of the price match is to keep customers loyal to Amazon rather than see them jump ship to the supplier with the cheapest price. On this occasion those customers who remained loyal to Amazon have been shafted by them.
The fact that Amazon say they dont price match other retailers is simply untrue, as proven in this case with Asda. The definition of guarantee is "a promise or assurance" but in this instance the The Amazon "Pre-order Price Guarantee" was completely worthless.
I'm sure a sub £20 price for this game will be available within weeks of it's launch and I'll pick it up from whoever is the cheapest.
The fact that amazon seem to think that those of us here on the forum are lying, let me ask this, what benefit would we get from lying? I mean, those us with proof, have already got our deal, so, yeah..... not quite sure why we would.
The person on chat (when I mentioned the forum) was told 'we cannot comment on other customers, because of confidentiality' even though all I did was mention that other customers had gotten the deal, I didn't ask where they loves or what their mothers' maiden names were!
I can understand people being severely cheesed off with what happened, I was myself, but recently having the misfortune to find out what Play and Zavvi are like as regards customer service, I'm letting this one slide. Reason being, in all the years I've been with Amazon this is the first and only incidence where I feel I got less than perfect treatment. I believe it would be unfair of me to hold one mistake against them. However, I do still believe they should have honoured the agreement, even though the get out clause ("pricing errors") they used was perfectly legal. It would have been nice of them to make an exception for everyone in this case, as clearly some people managed to get them to drop the price back to £20.33. Some got other, lesser refunds, some like myself got upgraded first class postage, and others got nothing. A very unfair way of sorting it out I have to say.
In saying all this, they are on probation for me. I will be hoping they don't make a similar error, as I will take my business elsewhere on a three strikes and you're out basis. I just hope it doesn't happen, as they are generally the cheapest of the online sellers and their customer service is [usually at least] second to none. My sister-in-law works for a different company in the CS department, and they have a poster on the wall saying they strive to the reputation and level of service set out by... going on to name several companies with award winning CS, one of which is Amazon.
Very disappointed with Amazon as well. I buy a lot of stuff from the UK and US site but will surely re-evaluate this in the future.
I politely raised the issue with their sales team. Got a prompt reply back indicating nothing whatsoever could be done. What makes it even more interesting is due to Amazon's screw-up the item is now costing me twice what it would have if I got it under the pre-order guarantee, as the higher price triggered import costs. (which are ridiculously high in this country)
I plainly asked them to create a new order for £20.33 and honor their pre-order guarantee (mine was charged at £23.89, however the package was declared at £28.67, ). They flatly refused, pointing to the 'Conditions of Use and Sale' where if an "item's correct price is higher than our stated price, we will, at our discretion, cancel the order and notify you of that cancellation." This despite the cancellation email is clearly stating that the order was "mistakenly cancelled".
I find this behaviour by Amazon simply reprehensible and have canceled existing orders.