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MCDST Self-Paced Training Kit: Supporting Users & Troubleshooting a Windows XP Operating System 2nd Edition: Supporting Users and Troubleshooting ... XP Operating System (Pro-Certification)
 
 
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MCDST Self-Paced Training Kit: Supporting Users & Troubleshooting a Windows XP Operating System 2nd Edition: Supporting Users and Troubleshooting ... XP Operating System (Pro-Certification) [Hardcover]

Walter Glenn (Author), Tony Northrup (Author)
4.3 out of 5 stars  See all reviews (9 customer reviews)
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Customers buy this book with MCSA/MCSE Installing, Configuring, & Administering Win XP Pro Training Kit Book/CD Package 2nd Edition: Installing, Configuring, and Administering ... Windows XP Professional (Pro-Certification) by Walter Glenn Hardcover £36.11

MCDST Self-Paced Training Kit: Supporting Users & Troubleshooting a Windows XP Operating System 2nd Edition: Supporting Users and Troubleshooting ... XP Operating System (Pro-Certification) + MCSA/MCSE Installing, Configuring, & Administering Win XP Pro Training Kit Book/CD Package 2nd Edition: Installing, Configuring, and Administering ... Windows XP Professional (Pro-Certification)
Price For Both: £66.97

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Product details

  • Hardcover: 700 pages
  • Publisher: MICROSOFT PRESS; 2 edition (1 Oct 2005)
  • Language English
  • ISBN-10: 0735622272
  • ISBN-13: 978-0735622272
  • Product Dimensions: 23.6 x 19.2 x 5.9 cm
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (9 customer reviews)
  • Amazon Bestsellers Rank: 262,421 in Books (See Top 100 in Books)

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  • See Complete Table of Contents

More About the Authors

Discover books, learn about writers, and more.
Anthony Northrup
Anthony Northrup
Tony Northrup
Tony Northrup
Walter J. Glenn
Walter J. Glenn
Michael T. Simpson
Michael T. Simpson

Product Description

Product Description

Ace your preparation for the skills measured by MCDST Exam 70-271—and on the job—with this official Microsoft study guide, now updated for Windows XP Service Pack 2. Work at your own pace through a system of lessons, hands-on exercises, troubleshooting labs, and review questions.

The Readiness Review Suite on CD, featuring advanced technology from MeasureUp, provides 425 challenging questions for in-depth self-assessment and practice. You can choose timed or untimed testing mode, generate random tests, or focus on specific objectives. You get expert exam tips and detailed explanations for right and wrong answers—including a customized learning path that describes how and where to focus your studies.

Maximize your performance on the exam by learning how to:

  • Perform and troubleshoot installation or upgrade
  • Configure and troubleshoot hardware—such as print, display, and I/O devices
  • UPDATED—Manage access to files, folders, and add-on software
  • Configure the desktop and user environment
  • NEW—Set up and support Windows Firewall, security and privacy settings, and local policy
  • NEW—Use Microsoft Update and Automatic Updates to keep your system current
  • Resolve network connectivity issues—both local and remote
  • Optimize system performance

Your kit includes:

  • 15% exam discount from Microsoft. Offer expires 12/31/10. Details inside.
  • Fully reengineered, self-paced study guide with expert exam tips.
  • Readiness Review Suite featuring 425 questions and multiple testing options.
  • Case scenarios and troubleshooting labs for real-world expertise.
  • 120-day evaluation version of Microsoft Windows XP Professional with Service Pack 2.
  • Fully searchable eBook.
  • Microsoft Encyclopedia of Security eBook.
  • Microsoft Encyclopedia of Networking, Second Edition, eBook.

About the Author

Walter Glenn is a freelance consultant, writer, and editor in Huntsville, Alabama. He has been working in the computer industry for over a decade and provides solutions for small-to medium-sized businesses. Walter is a Microsoft Certified Systems Engineer and Trainer who specializes in Internet and networking technologies.

Tony Northrup, MCTS, MCSE, CISP, MVP, is a networking consultant and coauthor of Windows Server 2008 Networking and Network Access Protection (NAP).

Inside This Book (Learn More)
First Sentence
The purpose of this training kit is to teach you to support end users who run Microsoft Windows XP Professional in a corporate environment of Windows XP Home Edition in a home or small business environment and to prepare you for the 70-271 MCDST exam. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index
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Customer Reviews

Most Helpful Customer Reviews
87 of 89 people found the following review helpful
MCDST 26 July 2004
By A Customer
Format:Hardcover
This is a big book but one that is worth getting, especially if your chosen field is within the IT helpdesk role. Having said that, you will also find this book a great assistant if you are looking to get into the role or are due to be working within that role of helpdesk support. And of course, if you are due to take the exam then this will be your bible. The book itself is excellent. It's detailed and well structured layout is a strong point and its description regarding the role of Desktop Support Technician is very impressive. The book has a split personality. On one side it explains and suggests ways to diagnose, troubleshoot and solve end user problems and how your thinking needs to be logical and structured. Where as on the flip side it looks at the relationship you must build in a short time with the caller, how to communicate on all levels with different types of customers and how to explain and talk through the ways to fix the possible problems. One key element the book uses is the end of chapter questions - there to make sure you have read, but understood what has been documented. The book covers all aspects of the helpdesk and shows the tiers/lines of support to work your way up to, for example 2nd line support. This is a new certification from Microsoft and one which will prove to be hugely popular and probably the most successful. Especially as the first step into the IT sector. You will benefit hugely from this book and it will give you as much as you give time to it. You might also expect from Microsoft an over the top and self glorified dsecription of this certification. This is not true. It has been a long time coming but this book will become as much of an important tool as your BIOS is to your OS. Excellent.
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18 of 19 people found the following review helpful
Format:Paperback
Very well presented book, highly relevent to the Microsoft examination.

Although (IMO) not the hardest of the Microsoft MCP qualifications, this book will provide the reader with just about everything that is covered in the exam.

Well sectioned up into relevant chapters and good multiple choice questions at the end of each one. Also an added bonus of a 15 percent discount for sitting the exam.

A definite 5 star book !

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14 of 15 people found the following review helpful
By BC
Format:Paperback
I bought this to pass the associated exam that the book is about. I did have some prior knowledge about XP, so this books just reinforced my own knowledge.

I would have preferred to have seen more computerised questions on the CD-ROM, most of the practice questions are in the text. The book is on the included CD-ROM as well, which means you can study it conventionally, or on your PC screen through Acrobat.

I passed the exam, so I suppose the book did its job!

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