Buy Used
FREE Delivery on orders over £10.
Used: Very Good | Details
Sold by the book house
Condition: Used: Very Good
Comment: This item will be picked, packed and shipped by Amazon and is eligible for free delivery within the UK
Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See this image

MCDST Self-Paced Training Kit (Exam 70-272): Supporting Users and Troubleshooting Desktop Applications on Microsoft® Windows® XP (Pro-Certification) Hardcover – 29 Oct 2005

See all formats and editions Hide other formats and editions
Amazon Price New from Used from
"Please retry"
£6.11 £0.01

Product details

  • Hardcover: 800 pages
  • Publisher: Microsoft Press; 2 edition (29 Oct 2005)
  • Language: English
  • ISBN-10: 0735622213
  • ISBN-13: 978-0735622210
  • Product Dimensions: 19.2 x 5.6 x 23.4 cm
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Bestsellers Rank: 605,627 in Books (See Top 100 in Books)
  • See Complete Table of Contents

More About the Authors

Discover books, learn about writers, and more.

Product Description

About the Author

Walter Glenn is a freelance consultant, writer, and editor in Huntsville, Alabama. He has been working in the computer industry for over a decade and provides solutions for small-to medium-sized businesses. Walter is a Microsoft Certified Systems Engineer and Trainer who specializes in Internet and networking technologies.

Tony Northrup, MVP, MCSE, MCTS, and CISSP, is a consultant and author. Tony started programming before Windows 1.0 was released, and has also focused on Windows administration and development. He has written about 25 books covering Windows and Web development, networking, and security. Among other titles, Tony is author of MCTS Self-Paced Training Kit (Exam 70-536): Microsoft? .NET Framework?Application Development Foundation, Second Edition.

Customer Reviews

4.8 out of 5 stars
5 star
4 star
3 star
2 star
1 star
See all 4 customer reviews
Share your thoughts with other customers

Most Helpful Customer Reviews

5 of 5 people found the following review helpful By Mr. Janse Van Noordwyk on 19 May 2009
Format: Hardcover
I have been working in IT now for over 7 years and thought it was about time to get some qualifications. I bought this training manual, read through it once, did all the questions and interactive exam simulations and passed both exams first time. The book itself and all the practise questions covered what was required to pass the exam. Very easy to follow.I highly recommend it.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
2 of 2 people found the following review helpful By southcoastreviewer VINE VOICE on 15 Dec 2009
Format: Hardcover Verified Purchase
After just over 2 years working in IT support, with the CompTIA A+ and Network+ under my belt, I thought it was time to get some Microsoft certs under my belt to back up my experience.

Just in case you didn't know, the MCDST comprises two exams; 70-271 and 70-272. Pass one, and you're an MCP. Pass both, and you're an MCDST.

Don't assume just because Windows 7 is out, that the MCDST is a dead cert either; many large organisations still have and will continue to use XP for years to come and, unlike the newer M$ certificates, the MCDST will never expire (newer certs expire when support for the relevant OS expires).

The MS Press books are the de-facto texts for the MCDST exams. The book is well laid-out, clear, and has few errors. The end of chapter review questions are quite good, though the readiness questions on the accompanying CD leave a little to be desired; they are poorly worded and littered with grammatical and spelling errors. If you're after review questions only, I would look at an Exam Cram book; if it's a good overview of material you want, then get this book.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
By JSR on 23 Aug 2011
Format: Hardcover
Don't start this on a whim, it is good material, but not something that you can just pick at, you really need to clear some space in your schedule (and your mind) then just go at it. Once you do, it does fall into place quite logically and makes sense, but it works best if you follow the programme, unless you're just interested in a specific topic in which case just buy material on that topic.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
3 of 4 people found the following review helpful By maggiewaslennon on 22 April 2009
Format: Hardcover
The software package in this book contains two discs, The disc showing in the window is MCDST Self Paced Training Kit (Exam 70-272):Supporting Users & Troubleshooting Desktop Applications on Microsoft Windows XP, Second Edition. The second disc is Microsoft Windows XP with service pack 2.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again

Most Helpful Customer Reviews on (beta) 16 reviews
15 of 15 people found the following review helpful
Bloody awesome 13 May 2006
By Ever Learning - Published on
Format: Hardcover Verified Purchase
I took my test today and came close to maxing out, hard the reviews at the end of the book. When taking the test, read the questions AND answers carefully, kind of like the old school days, an answer may "look" right but it could be one word off. Keep the books, don't resell them, I've already gone back into 70-271 and reviewed a few things. handy to have on hand when you deal with it every day. Very thorough in my opinion. Just a humble IT geek working on his certs.....
12 of 12 people found the following review helpful
WOW Great deal and Super Helpful 9 May 2006
By Heidi J. Strobl - Published on
Format: Hardcover
I just took this certification and found out that some of test questions were the same as the back of this book. If you go through the test bank in the back of the book and go through the lessons your sure to pass. The book also comes with 180 day trials of xp pro sp2 and office 2003 professional. Not to meantion you get a voucher for 15% off the exam. I will warn you that some of the exam questions are very easy and others are super tricky.
16 of 19 people found the following review helpful
Updated to the Latest Version of the Test (70-272) 4 Dec 2005
By John Matlock - Published on
Format: Hardcover
The Microsoft Certified Desktop Support Technician test (Exam 70-272) has been modified and updated to incorporate the material needed to support Microsoft XP (with Service Pack 2) and Microsoft Office Professional Edition 2003. This has resulted in this Second Edition of the Self Paced Training kit.

The book comes with two CD's that include all the software you will need to prepare for the test. This includes the operating system, and the Office suite of products in trial versions that are fully functional but time limited to give you the basic test platform to practice the points developed in the text.

The basic format of the text is to give you the information you need to understand to pass the test and a set of questions and answers to help you identify those areas that may need further study. Finally there is a 'Readiness Review' test on the CD as a final in-depth exam just before you take the actual test.
5 of 5 people found the following review helpful
Good As A Reference Guide As Well.... 17 April 2007
By M. Garcia - Published on
Format: Hardcover Verified Purchase
I've been an A+ Certified Technician since 2001, but this book really gave me the edge I needed to fully understand more about Windows XP Pro and Microsoft Office hands-on installations, configurations, troubleshooting, securing and networking with other computers in a corporate setting.

I haven't taken the test for MCP yet, but this volume certainly has me ready to do so any day now, if you're looking to learn Windows XP Pro and MS Office 2003, drop everything you're reading and buy this book, and also, keep it real handy after you are "done" studying it, because is very useful as a reference book as well. I Hope this review will be helpful.
4 of 4 people found the following review helpful
Very useufl 29 Jan 2008
By Maschio Guido - Published on
Format: Hardcover
Last week I passed the 70-271 exam first try (you can read my review for the 70-271 self paced training book).

In few days I studied this 70-272 book (same issues are identical to 70-271) and I esily passed the 272 exam with 863.

Now I am MCDST Certified and I must thank this 2 books for that.

Also the "Exam Cram 2 series" were useful (expecially the 70-271), but the tests contained in Exam Cram 272 CD were mostly wrong scored (a lot of questions take your answer as wrong even if you answered right).

On the contrary both the Microsoft Self paced training books and CDs were (and are) very very useful. Keep them because they contain very practical informations.
Were these reviews helpful? Let us know