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MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a Microsoft® Windows® XP Operating System (Pro-Certification) [Hardcover]

Walter Glenn , Tony Northrup
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Table of Contents

Dedication; Acknowledgments; About This Book; Intended Audience; Prerequisites; About the CD-ROM; Features of This Book; Getting Started; The Microsoft Certified Professional Program; Technical Support; Evaluation Edition Software Support; Learn at Your Own Pace; Chapter 1: Introduction to Desktop Support; 1.1 Why This Chapter Matters; 1.2 Before You Begin; 1.3 Lesson 1: Introduction to Supporting Users; 1.4 Lesson 2: Overview of Corporate Environments; 1.5 Lesson 3: Overview of Noncorporate Environments; 1.6 Lesson 4: Overview of Basic Troubleshooting; 1.7 Case Scenario Exercises; 1.8 Chapter Summary; 1.9 Exam Highlights; 1.10 Questions and Answers; Chapter 2: Installing Windows XP; 2.1 Why This Chapter Matters; 2.2 Before You Begin; 2.3 Lesson 1: Installing Windows XP; 2.4 Lesson 2: Troubleshooting Windows XP Installations; 2.5 Lesson 3: Activating and Updating Windows XP; 2.6 Lesson 4: Troubleshooting Windows XP Startup Problems; 2.7 Case Scenario Exercises; 2.8 Troubleshooting Lab; 2.9 Chapter Summary; 2.10 Exam Highlights; 2.11 Questions and Answers; Chapter 3: Supporting Local Users and Groups; 3.1 Why This Chapter Matters; 3.2 Before You Begin; 3.3 Lesson 1: Supporting Local User Accounts and Groups; 3.4 Lesson 2: Troubleshooting User Logon; 3.5 Lesson 3: Supporting Security Settings and Local Security Policy; 3.6 Case Scenario Exercises; 3.7 Troubleshooting Lab; 3.8 Chapter Summary; 3.9 Exam Highlights; 3.10 Questions and Answers; Chapter 4: Supporting the Windows Desktop; 4.1 Why This Chapter Matters; 4.2 Before You Begin; 4.3 Lesson 1: Troubleshooting the Windows Taskbar and Start Menu; 4.4 Lesson 2: Supporting Multiple Languages; 4.5 Case Scenario Exercises; 4.6 Troubleshooting Lab; 4.7 Chapter Summary; 4.8 Exam Highlights; 4.9 Questions and Answers; Chapter 5: Supporting Windows XP File and Folder Access; 5.1 Why This Chapter Matters; 5.2 Before You Begin; 5.3 Lesson 1: Managing Files and Folders; 5.4 Lesson 2: Supporting NTFS Permissions; 5.5 Lesson 3: Supporting Shared Folders; 5.6 Lesson 4: Supporting Simple File Sharing; 5.7 Lesson 5: Supporting Offline Files; 5.8 Case Scenario Exercises; 5.9 Troubleshooting Lab; 5.10 Chapter Summary; 5.11 Exam Highlights; 5.12 Questions and Answers; Chapter 6: Installing and Managing Hardware; 6.1 Why This Chapter Matters; 6.2 Before You Begin; 6.3 Lesson 1: Installing Hardware; 6.4 Lesson 2: Supporting and Troubleshooting Hardware; 6.5 Lesson 3: Supporting and Troubleshooting Device Drivers; 6.6 Lesson 4: Supporting Hardware Profiles; 6.7 Case Scenario Exercises; 6.8 Troubleshooting Lab; 6.9 Chapter Summary; 6.10 Exam Highlights; 6.11 Questions and Answers; Chapter 7: Supporting Display Devices, I/O Devices, and ACPI; 7.1 Why This Chapter Matters; 7.2 Before You Begin; 7.3 Lesson 1: Configuring and Troubleshooting Display Devices; 7.4 Lesson 2: Configuring and Troubleshooting I/O Devices; 7.5 Lesson 3: Configuring and Troubleshooting ACPI; 7.6 Case Scenario Exercises; 7.7 Troubleshooting Lab; 7.8 Chapter Summary; 7.9 Exam Highlights; 7.10 Questions and Answers; Chapter 8: Supporting Storage Devices in Windows XP; 8.1 Why This Chapter Matters; 8.2 Before You Begin; 8.3 Lesson 1: Supporting and Troubleshooting Hard Disks; 8.4 Lesson 2: Supporting and Troubleshooting Removable Media; 8.5 Case Scenario Exercises; 8.6 Troubleshooting Lab; 8.7 Chapter Summary; 8.8 Exam Highlights; 8.9 Questions and Answers; Chapter 9: Managing Local and Network Printers; 9.1 Why This Chapter Matters; 9.2 Before You Begin; 9.3 Lesson 1: Supporting Printers; 9.4 Lesson 2: Using Print Permissions; 9.5 Lesson 3: Sharing a Printer; 9.6 Case Scenario Exercises; 9.7 Troubleshooting Lab; 9.8 Chapter Summary; 9.9 Exam Highlights; 9.10 Questions and Answers; Chapter 10: Supporting Network Connectivity; 10.1 Why This Chapter Matters; 10.2 Before You Begin; 10.3 Lesson 1: Overview of TCP/IP; 10.4 Lesson 2: Troubleshooting Network Connectivity; 10.5 Lesson 3: Supporting Windows Firewall; 10.6 Lesson 4: Using Remote Access Tools; 10.7 Case Scenario Exercises; 10.8 Troubleshooting Lab; 10.9 Chapter Summary; 10.10 Exam Highlights; 10.11 Questions and Answers; Chapter 11: Supporting Internet Explorer in Windows XP; 11.1 Why This Chapter Matters; 11.2 Before You Begin; 11.3 Lesson 1: Configuring Internet Explorer; 11.4 Lesson 2: Troubleshooting Internet Explorer Problems; 11.5 Case Scenario Exercises; 11.6 Troubleshooting Lab; 11.7 Chapter Summary; 11.8 Exam Highlights; 11.9 Questions and Answers; Chapter 12: Monitoring System Performance in Windows XP; 12.1 Why This Chapter Matters; 12.2 Before You Begin; 12.3 Lesson 1: Configuring Windows XP for Performance; 12.4 Lesson 2: Monitoring Windows XP Performance; 12.5 Case Scenario Exercises; 12.6 Troubleshooting Lab; 12.7 Chapter Summary; 12.8 Exam Highlights; 12.9 Questions and Answers; Prepare for the Exam; Chapter 13: Installing a Windows Desktop Operating System (1.0); 13.1 Tested Skills and Suggested Practices; 13.2 Further Reading; 13.3 Objective 1.1: Perform and Troubleshoot an Attended Installation of a Windows XP Operating System; 13.4 Objective 1.2: Perform and Troubleshoot an Unattended Installation of a Windows Desktop Operating System; 13.5 Objective 1.3: Upgrade from a Previous Version of Windows; Chapter 14: Managing and Troubleshooting Access to Resources (2.0); 14.1 Tested Skills and Suggested Practices; 14.2 Further Reading; 14.3 Objective 2.1: Monitor, Manage, and Troubleshoot Access to Files and Folders; 14.4 Objective 2.2: Manage and Troubleshoot Access to Shared Folders; 14.5 Objective 2.3: Connect to Local and Network Print Devices; 14.6 Objective 2.4: Manage and Troubleshoot Access to and Synchronization of Offline Files; Chapter 15: Configuring and Troubleshooting Hardware Devices and Drivers (3.0); 15.1 Tested Skills and Suggested Practices; 15.2 Further Reading; 15.3 Objective 3.1: Configure and Troubleshoot Storage Devices; 15.4 Objective 3.2: Configure and Troubleshoot Display Devices; 15.5 Objective 3.3: Configure and Troubleshoot Advanced Configuration and Power Interface (ACPI); 15.6 Objective 3.4: Configure and Troubleshoot I/O Devices; Chapter 16: Configuring and Troubleshooting the Desktop and User Environments (4.0); 16.1 Tested Skills and Suggested Practices; 16.2 Further Reading; 16.3 Objective 4.1: Configure the User Environment; 16.4 Objective 4.2: Configure Support for Multiple Languages or Multiple Locations; 16.5 Objective 4.3: Troubleshoot Security Settings and Local Security Policy; 16.6 Objective 4.4: Configure and Troubleshoot Local User and Group Accounts; 16.7 Objective 4.5: Troubleshoot System Startup and User Logon Problems; 16.8 Objective 4.6: Monitor and Analyze System Performance; Chapter 17: Troubleshooting Network Protocols and Services (5.0); 17.1 Tested Skills and Suggested Practices; 17.2 Further Reading; 17.3 Objective 5.1: Troubleshoot TCP/IP; 17.4 Objective 5.2: Troubleshoot Name Resolution Issues; 17.5 Objective 5.3: Configure and Troubleshoot Remote Connections; 17.6 Objective 5.4: Configure and Troubleshoot Internet Explorer; 17.7 Objective 5.5: Configure and Troubleshoot End User Systems by Using Remote Connectivity Tools; Glossary; About the Authors; Walter Glenn; Tony Northrup; System Requirements; Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System;

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