Buy New

Sign in to turn on 1-Click ordering.
Buy Used
Used - Like New See details
Price: £1.49

More Buying Choices
Have one to sell? Sell yours here
Sorry, this item is not available in
Image not available for
Image not available

Tell the Publisher!
I’d like to read this book on Kindle

Don't have a Kindle? Get your Kindle here, or download a FREE Kindle Reading App.

MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a Microsoft® Windows® XP Operating System (Pro-Certification) [Hardcover]

Walter Glenn , Tony Northrup
4.4 out of 5 stars  See all reviews (10 customer reviews)
Price: £36.99 & FREE Delivery in the UK. Details
o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o
Only 1 left in stock (more on the way).
Dispatched from and sold by Amazon. Gift-wrap available.
Want it tomorrow, 12 July? Choose Express delivery at checkout. Details


Amazon Price New from Used from
Hardcover £36.99  
Paperback --  

Book Description

29 Oct 2005 0735622272 978-0735622272 2

Ace your preparation for the skills measured by MCDST Exam 70-271—and on the job—with this official Microsoft study guide, now updated for Windows XP Service Pack 2. Work at your own pace through a system of lessons, hands-on exercises, troubleshooting labs, and review questions.

The Readiness Review Suite on CD, featuring advanced technology from MeasureUp, provides 425 challenging questions for in-depth self-assessment and practice. You can choose timed or untimed testing mode, generate random tests, or focus on specific objectives. You get expert exam tips and detailed explanations for right and wrong answers—including a customized learning path that describes how and where to focus your studies.

Maximize your performance on the exam by learning how to:

  • Perform and troubleshoot installation or upgrade
  • Configure and troubleshoot hardware—such as print, display, and I/O devices
  • UPDATED—Manage access to files, folders, and add-on software
  • Configure the desktop and user environment
  • NEW—Set up and support Windows Firewall, security and privacy settings, and local policy
  • NEW—Use Microsoft Update and Automatic Updates to keep your system current
  • Resolve network connectivity issues—both local and remote
  • Optimize system performance

Your kit includes:

  • 15% exam discount from Microsoft. (Limited time offer). Details inside.
  • Fully reengineered, self-paced study guide with expert exam tips.
  • Readiness Review Suite featuring 425 questions and multiple testing options.
  • Case scenarios and troubleshooting labs for real-world expertise.
  • 120-day evaluation version of Microsoft Windows XP Professional with Service Pack 2.
  • Fully searchable eBook.
  • Microsoft Encyclopedia of Security eBook.
  • Microsoft Encyclopedia of Networking, Second Edition, eBook.

A Note Regarding the CD or DVD

The print version of this book ships with a CD or DVD. For those customers purchasing one of the digital formats in which this book is available, we are pleased to offer the CD/DVD content as a free download via O'Reilly Media's Digital Distribution services. To download this content, please visit O'Reilly's web site, search for the title of this book to find its catalog page, and click on the link below the cover image (Examples, Companion Content, or Practice Files). Note that while we provide as much of the media content as we are able via free download, we are sometimes limited by licensing restrictions. Please direct any questions or concerns to

Special Offers and Product Promotions

  • Spend £30 and get Norton 360 21.0 - 3 Computers, 1 Year 2014 for £24.99. Here's how (terms and conditions apply)

Customers Who Bought This Item Also Bought

Product details

  • Hardcover: 848 pages
  • Publisher: Microsoft Press; 2 edition (29 Oct 2005)
  • Language: English
  • ISBN-10: 0735622272
  • ISBN-13: 978-0735622272
  • Product Dimensions: 5.9 x 18.9 x 23.2 cm
  • Average Customer Review: 4.4 out of 5 stars  See all reviews (10 customer reviews)
  • Amazon Bestsellers Rank: 421,332 in Books (See Top 100 in Books)
  • See Complete Table of Contents

More About the Authors

Discover books, learn about writers, and more.

Product Description

About the Author

Walter Glenn is a freelance consultant, writer, and editor in Huntsville, Alabama. He has been working in the computer industry for over a decade and provides solutions for small-to medium-sized businesses. Walter is a Microsoft Certified Systems Engineer and Trainer who specializes in Internet and networking technologies.

Tony Northrup, MVP, MCSE, MCTS, and CISSP, is a consultant and author. Tony started programming before Windows 1.0 was released, and has also focused on Windows administration and development. He has written about 25 books covering Windows and Web development, networking, and security. Among other titles, Tony is author of MCTS Self-Paced Training Kit (Exam 70-536): Microsoft? .NET Framework?Application Development Foundation, Second Edition.

Inside This Book (Learn More)
First Sentence
The purpose of this training kit is to teach you to support end users who run Microsoft Windows XP Professional in a corporate environment of Windows XP Home Edition in a home or small business environment and to prepare you for the 70-271 MCDST exam. Read the first page
Explore More
Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index
Search inside this book:

Sell a Digital Version of This Book in the Kindle Store

If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store. Learn more

Customer Reviews

4.4 out of 5 stars
4.4 out of 5 stars
Most Helpful Customer Reviews
87 of 89 people found the following review helpful
5.0 out of 5 stars MCDST 26 July 2004
By A Customer
This is a big book but one that is worth getting, especially if your chosen field is within the IT helpdesk role. Having said that, you will also find this book a great assistant if you are looking to get into the role or are due to be working within that role of helpdesk support. And of course, if you are due to take the exam then this will be your bible. The book itself is excellent. It's detailed and well structured layout is a strong point and its description regarding the role of Desktop Support Technician is very impressive. The book has a split personality. On one side it explains and suggests ways to diagnose, troubleshoot and solve end user problems and how your thinking needs to be logical and structured. Where as on the flip side it looks at the relationship you must build in a short time with the caller, how to communicate on all levels with different types of customers and how to explain and talk through the ways to fix the possible problems. One key element the book uses is the end of chapter questions - there to make sure you have read, but understood what has been documented. The book covers all aspects of the helpdesk and shows the tiers/lines of support to work your way up to, for example 2nd line support. This is a new certification from Microsoft and one which will prove to be hugely popular and probably the most successful. Especially as the first step into the IT sector. You will benefit hugely from this book and it will give you as much as you give time to it. You might also expect from Microsoft an over the top and self glorified dsecription of this certification. This is not true. It has been a long time coming but this book will become as much of an important tool as your BIOS is to your OS. Excellent.
Was this review helpful to you?
18 of 19 people found the following review helpful
5.0 out of 5 stars Excellent resource for Examination 5 April 2005
By Ben
Very well presented book, highly relevent to the Microsoft examination.
Although (IMO) not the hardest of the Microsoft MCP qualifications, this book will provide the reader with just about everything that is covered in the exam.
Well sectioned up into relevant chapters and good multiple choice questions at the end of each one. Also an added bonus of a 15 percent discount for sitting the exam.
A definite 5 star book !
Comment | 
Was this review helpful to you?
14 of 15 people found the following review helpful
3.0 out of 5 stars Passed the exam using it..... 23 Feb 2006
I bought this to pass the associated exam that the book is about. I did have some prior knowledge about XP, so this books just reinforced my own knowledge.
I would have preferred to have seen more computerised questions on the CD-ROM, most of the practice questions are in the text. The book is on the included CD-ROM as well, which means you can study it conventionally, or on your PC screen through Acrobat.
I passed the exam, so I suppose the book did its job!
Comment | 
Was this review helpful to you?
1 of 1 people found the following review helpful
5.0 out of 5 stars Passing your MCDST 11 Feb 2008
Format:Hardcover|Verified Purchase
I brought this book for two junior technicians at work. They both used this and not much else to revise and prepare for the exam. I personally never read this book so can't truly comment 100% but..................both technicians passed the exam so the book must be doing something right!
Comment | 
Was this review helpful to you?
5.0 out of 5 stars great book! 11 Jun 2012
Format:Hardcover|Verified Purchase
Great book. Passed my exam using it and was able to take advantage of the 20% voucher too.
Informative book.
Comment | 
Was this review helpful to you?
Would you like to see more reviews about this item?
Were these reviews helpful?   Let us know
Most Recent Customer Reviews
Search Customer Reviews
Only search this product's reviews

Customer Discussions

This product's forum
Discussion Replies Latest Post
No discussions yet

Ask questions, Share opinions, Gain insight
Start a new discussion
First post:
Prompts for sign-in

Search Customer Discussions
Search all Amazon discussions

Look for similar items by category