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33 of 34 people found the following review helpful:
3.0 out of 5 stars
A frustrating combination of great product and lousy support, 30 Dec 2005
This review is from: Logitech Harmony 885 Advanced Universal Remote Control (Electronics)
Make no mistake, this remote is a lovely piece of kit. Great ergonomics, balances well in the hand, has unique 'activity' based approach (bit like a clever version of the home cinema zoned setting on the old One4All multi's) and that colour screen with 8 assignable soft keys per 'page'.When it works it's great....the problem comes in getting to the working stage. Updating and programming is ONLY available via a web based interface over your internet connection to Logitech servers. Depending on how heavy the traffic is you may have to make several attempts at connecting, let alone going through the whole procedure. logitech themselves must be aware of this as 'saves' are offered along the way, just in case... The final blow comes somewhat unexpectedly - you may have found the exact make and model number of your device, which the site will confirm and then upload the control codes to the remote, but you may well then find, as I did, that you've been handed a bundle of generic codes relating to all variants of that manufacturers product type! I got 8 pages of soft key controls uploaded fro Toshiba TV - approximately only 10% related to my actual TV features, the rest were for features my TV simply does not have. Still I suppose it covers all bases! This will leave you in the scenario of having to reassign and rename the keys - remove the 'dead' functions and also, again as in my case, learn missing features from your old remote. To sumarise, if you have lost or don't have access to your original remotes, this product is not for you. If you have trouble setting the timer on your video, this product is definitely not for you. If you won't something easy to set up and use straight out of the box, this product isn't for you. BUT if you have good IT skills and are prepared to spend a couple of days setting it up as it should be then you could well be very happy with it.
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