or
Sign in to turn on 1-Click ordering.
Trade in Yours
For a £3.78 Gift Card
Trade in
More Buying Choices
Have one to sell? Sell yours here
Sorry, this item is not available in
Image not available for
Colour:
Image not available

 
Tell the Publisher!
I’d like to read this book on Kindle

Don't have a Kindle? Get your Kindle here, or download a FREE Kindle Reading App.

Living the Brand: How to Transform Every Member of Your Organization into a Brand Champion [Hardcover]

Nicholas Ind
5.0 out of 5 stars  See all reviews (3 customer reviews)
RRP: £19.99
Price: £17.59 & this item Delivered FREE in the UK with Super Saver Delivery. See details and conditions
You Save: £2.40 (12%)
o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o
In stock but may require up to 2 additional days to deliver.
Dispatched from and sold by Amazon. Gift-wrap available.

Formats

Amazon Price New from Used from
Hardcover £17.59  
Trade In this Item for up to £3.78
Trade in Living the Brand: How to Transform Every Member of Your Organization into a Brand Champion for an Amazon.co.uk gift card of up to £3.78, which you can then spend on millions of items across the site. Trade-in values may vary (terms apply). Learn more

Book Description

3 Oct 2007 0749450835 978-0749450830 3

Your company's workforce is its most valuable asset. It is the employees who translate your organization's strategy into reality, interact with consumers and determine the corporate brand.

Living the Brand demonstrates how you can empower and enthuse your employees to create "brand champions". This approach enhances employee commitment, improves service standards and focuses efforts to deliver business goals.

This practical, inspirational book shows you that employees flourish in organizations where they identify with the brand, and organizations flourish when the brand has relevance and creates meaning.

Using original international case studies, such as IBM, SAS Airlines, UNICEF, Apple and Nike, Living the Brand shows you how to make this happen, through research, training, communication, management and review. It examines the nature of branding and why people have become such important definers of their brand.

Living the Brand is a CarbonNeutral® publication. To offset the carbon dioxide emissions generated in the book's production, native trees have been planted with Future Forests.


Frequently Bought Together

Living the Brand: How to Transform Every Member of Your Organization into a Brand Champion + The Employer Brand ®: Bringing the Best of Brand Management to People at Work + Brand from the Inside: Eight Essentials to Emotionally Connect Your Employees to Your Business
Price For All Three: £51.49

Some of these items are dispatched sooner than the others.

Buy the selected items together


Product details

  • Hardcover: 208 pages
  • Publisher: Kogan Page; 3 edition (3 Oct 2007)
  • Language: English
  • ISBN-10: 0749450835
  • ISBN-13: 978-0749450830
  • Product Dimensions: 15.6 x 1.2 x 23.4 cm
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Bestsellers Rank: 401,715 in Books (See Top 100 in Books)
  • See Complete Table of Contents

More About the Author

Discover books, learn about writers, and more.

Product Description

Review

"A bible of the 'employee-centric' approach...Fascinating stuff." -- Infomatics

"A useful guide to help to help you achieve this objective, to create a business 'brand' which people will feel more proud of, more committed to and therefore want to be associated with."
-- Marketing (Ireland), January 2008

"As this readable book argues, if organizations are to maximize the full intellectual capital at their disposal and deliver excellent service, they need to engage employees with their ideals." -- Marketing

"Includes the most memorable case to date on living the brand." -- Chris Macrae, Author of The Brand Chartering Handbook

"Living the Brand offers some exciting reading."
-- BRAND NEWS

"This book is essential reading...contains some powerful insights."
-- Call Centre Focus

Book Description

Living the Brand is a practical book which shows how organizations can empower and enthuse employees to create 'brand champions'. This approach can enhance employee commitment, improve service standards and focus efforts to deliver business goals.

Inside This Book (Learn More)
Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
Search inside this book:

Sell a Digital Version of This Book in the Kindle Store

If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store. Learn more


Customer Reviews

4 star
0
3 star
0
2 star
0
1 star
0
5.0 out of 5 stars
5.0 out of 5 stars
Most Helpful Customer Reviews
5.0 out of 5 stars Clear and Concise 5 Jan 2013
Format:Hardcover
Having read many brand books this is the first one I would recommend to people wanting to understand branding and how it works through a company. Many of the brand books on the market focus on the how the customer perceives the company and what to do to control it. This book focuses on the heart of the company which in turn drives the vision of the the brand. Great book.
Comment | 
Was this review helpful to you?
5.0 out of 5 stars Interesting format and engaging read 21 April 2012
By Mrs A
Format:Hardcover|Amazon Verified Purchase
This was one book I had to read the whole way through. The first case study seemed a bit long but it soon became clear that it was essential for the remainder of the book. Lost its way a couple of times but an excellent read and, for me, a good introduction to branding.
Comment | 
Was this review helpful to you?
0 of 1 people found the following review helpful
5.0 out of 5 stars Brand truth 15 Sep 2010
Format:Hardcover
The truth of the matter is that a brand is only as solid as the next engagement. If the 'phone rings and a member of staff answers and uses behaviour that reinforces the brand, then a positive brand experience takes place. If the staff member uses non-reinforcing behaviour, the brand suffers. Nicholas Ind uses very powerful examples to bring home this truth, and other truths, about Living the Brand - a very worthwhile and insightful book.
Comment | 
Was this review helpful to you?
Would you like to see more reviews about this item?
Were these reviews helpful?   Let us know
Search Customer Reviews
Only search this product's reviews

Customer Discussions

This product's forum
Discussion Replies Latest Post
No discussions yet

Ask questions, Share opinions, Gain insight
Start a new discussion
Topic:
First post:
Prompts for sign-in
 

Search Customer Discussions
Search all Amazon discussions
   


Listmania!


Look for similar items by category


Feedback


Amazon.co.uk Privacy Statement Amazon.co.uk Delivery Information Amazon.co.uk Returns & Exchanges