Ordered 4 of the shawls as presents for my bridesmaids and they arrived the next day. Shawls are lovely 1 ply cashmere and excellent value for the price. One was sent in the wrong colour, but customer services got back to me within a few hours with the promise of new shawl to be sent immediately, and to keep the old one as an apology for their mistake. Really good customer service and excellent product. I will be using them again.