on 24 October 2013
Black ink works fine in our printer, but not the colour, which wouldn't register with the machine. Contacted seller, they were insulting when they suggested we may have left the tape on and not inserted it correctly (after having the machine for 3 years and never having any problems!). Then suggested we needed to call a technician! All we wanted was an acknowledgement that obviously the cartridge was faulty and send us a replacement or refund. Still deciding should I even bother pursuing it any more, after three attempts, but £18 pounds is no drop in the ocean. We will not be using this seller again.