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Save time and money by creating your own client care policies using the templates in this invaluable toolkit. They offer a fast and straightforward way to draw up bespoke policies tailored to your firm's needs. The second edition of this hugely popular toolkit has been comprehensively revised and updated in line with the: - Equality Act 2010 - the equality and diversity policy covers in detail the various forms of discrimination identified under the Act - Legal Ombudsman - the complaints handling templates take account of the establishment of this new body - Lexcel Practice Management Standard Version 4.1 - the file and case management checklist and Lexcel self-assessment checklist have been updated in line with the standard requirements. The Lexcel Client Care Toolkit contains a range of: - template client care policies including a: - quality policy - equality and diversity policy - client care policy. - checklists - procedure documents - client care letters (both generic and specific to certain areas of law). All of the documents are provided on the book's accompanying free CD-ROM, enabling you to customise them as needed.
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Customer Reviews
Most Helpful Customer Reviews
3 of 4 people found the following review helpful
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THE LEXCEL GUIDE TO CLIENT CARE, REVISED AND UPDATED IN A NEW EDITION WITH ACCOMPANYING CD ROM
An appreciation by Phillip Taylor MBE and Elizabeth Taylor of Richmond Green Chambers, Richmond, Surrey
Putting clients first may not be easy, but it exemplifies all that is important in client care, particularly for a firm of solicitors. However, as pointed out in the preface to this excellent `toolkit', client management `is a field that many practices find particularly challenging.'
Well, no one in the legal fraternity will argue with that, considering the number of challenging clients there are out there. Equally challenging, of course are contemporary work environments, what with increased regulation, tighter scheduling, higher client expectations (quite rightly), not to mention competition for the work itself.
As client care has therefore become a core element of the Lexcel practice management standard, the Law Society has developed this Toolkit - now in its second edition -- as a practical guide to helping solicitors with their day-to-day work.
If you already have the first edition of this concise and comprehensive guide, you'll also need the second. It contains updates on, for example, the Equality Act 2010 and the recently appointed Legal Ombudsman. Also updated in line with the standard requirements is the Lexcel Practice Management Standard version 4.1 containing the file and case management checklist and Lexcel self-assessment checklist.
A real timesaving feature included with this and all the other Lexcel toolkits is the accompanying CD ROM, which replicates the template policies contained in the book, covering quality, equality and diversity, together with the relevant checklists. Plus, there are template procedure documents and sample client care letters, all of which you can adapt to suit your firm's requirements.
Designed to help enhance the efficiency of your practice and save you time, this toolkit functions admirably, both as a reference guide and as a thoroughly practical resource.
An appreciation by Phillip Taylor MBE and Elizabeth Taylor of Richmond Green Chambers, Richmond, Surrey
Putting clients first may not be easy, but it exemplifies all that is important in client care, particularly for a firm of solicitors. However, as pointed out in the preface to this excellent `toolkit', client management `is a field that many practices find particularly challenging.'
Well, no one in the legal fraternity will argue with that, considering the number of challenging clients there are out there. Equally challenging, of course are contemporary work environments, what with increased regulation, tighter scheduling, higher client expectations (quite rightly), not to mention competition for the work itself.
As client care has therefore become a core element of the Lexcel practice management standard, the Law Society has developed this Toolkit - now in its second edition -- as a practical guide to helping solicitors with their day-to-day work.
If you already have the first edition of this concise and comprehensive guide, you'll also need the second. It contains updates on, for example, the Equality Act 2010 and the recently appointed Legal Ombudsman. Also updated in line with the standard requirements is the Lexcel Practice Management Standard version 4.1 containing the file and case management checklist and Lexcel self-assessment checklist.
A real timesaving feature included with this and all the other Lexcel toolkits is the accompanying CD ROM, which replicates the template policies contained in the book, covering quality, equality and diversity, together with the relevant checklists. Plus, there are template procedure documents and sample client care letters, all of which you can adapt to suit your firm's requirements.
Designed to help enhance the efficiency of your practice and save you time, this toolkit functions admirably, both as a reference guide and as a thoroughly practical resource.
Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
1 review
1 of 1 people found the following review helpful
For the busy law practice...
19 July 2011
THE LEXCEL GUIDE TO CLIENT CARE, REVISED AND UPDATED IN A NEW EDITION WITH ACCOMPANYING CD ROM
An appreciation by Phillip Taylor MBE and Elizabeth Taylor of Richmond Green Chambers, Richmond, Surrey
Putting clients first may not be easy, but it exemplifies all that is important in client care, particularly for a firm of solicitors. However, as pointed out in the preface to this excellent `toolkit', client management `is a field that many practices find particularly challenging.'
Well, no one in the legal fraternity will argue with that, considering the number of challenging clients there are out there. Equally challenging, of course are contemporary work environments, what with increased regulation, tighter scheduling, higher client expectations (quite rightly), not to mention competition for the work itself.
As client care has therefore become a core element of the Lexcel practice management standard, the Law Society has developed this Toolkit - now in its second edition -- as a practical guide to helping solicitors with their day-to-day work.
If you already have the first edition of this concise and comprehensive guide, you'll also need the second. It contains updates on, for example, the Equality Act 2010 and the recently appointed Legal Ombudsman. Also updated in line with the standard requirements is the Lexcel Practice Management Standard version 4.1 containing the file and case management checklist and Lexcel self-assessment checklist.
A real timesaving feature included with this and all the other Lexcel toolkits is the accompanying CD ROM, which replicates the template policies contained in the book, covering quality, equality and diversity, together with the relevant checklists. Plus, there are template procedure documents and sample client care letters, all of which you can adapt to suit your firm's requirements.
Designed to help enhance the efficiency of your practice and save you time, this toolkit functions admirably, both as a reference guide and as a thoroughly practical resource.
An appreciation by Phillip Taylor MBE and Elizabeth Taylor of Richmond Green Chambers, Richmond, Surrey
Putting clients first may not be easy, but it exemplifies all that is important in client care, particularly for a firm of solicitors. However, as pointed out in the preface to this excellent `toolkit', client management `is a field that many practices find particularly challenging.'
Well, no one in the legal fraternity will argue with that, considering the number of challenging clients there are out there. Equally challenging, of course are contemporary work environments, what with increased regulation, tighter scheduling, higher client expectations (quite rightly), not to mention competition for the work itself.
As client care has therefore become a core element of the Lexcel practice management standard, the Law Society has developed this Toolkit - now in its second edition -- as a practical guide to helping solicitors with their day-to-day work.
If you already have the first edition of this concise and comprehensive guide, you'll also need the second. It contains updates on, for example, the Equality Act 2010 and the recently appointed Legal Ombudsman. Also updated in line with the standard requirements is the Lexcel Practice Management Standard version 4.1 containing the file and case management checklist and Lexcel self-assessment checklist.
A real timesaving feature included with this and all the other Lexcel toolkits is the accompanying CD ROM, which replicates the template policies contained in the book, covering quality, equality and diversity, together with the relevant checklists. Plus, there are template procedure documents and sample client care letters, all of which you can adapt to suit your firm's requirements.
Designed to help enhance the efficiency of your practice and save you time, this toolkit functions admirably, both as a reference guide and as a thoroughly practical resource.
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