Ever been frustrated by a garage overcharging? A shop selling faulty goods? A holiday that doesn't live up to the brochure's claims? Knowing how to write an effective letter of complaint can stop you feeling helpless when you know you are in the right. The new and expanded edition of this guide, formerly "150 Letters That Get Results", provides carefully worded model letters for dealing with a wide range of suppliers of goods and services, whether service industries, financial institutions, mail-order companies or a doctor or solicitor. Solving common consumer problems through tried-and-tested methods, the letters are written in the language your solicitor would use if acting for you.