The handbook is set out in clear step by step chapters to enable the reader to fully engage with the idea of understanding the 'how' of Lean. It is written in a straightforward way that makes 'Lean' instantly understandable and, most exciting of all, inspiring. Fabulous!A" Deborah Dearden SERVICE DEVELOPMENT MANAGER, PETERBOROUGH & STAMFORD HOSPITALS NHSFT Excellent! This is a clear and concise handbook that is kept simple with an easy to understand approach to the philosophy and implementation of Lean within a Healthcare environment.A" Carla Bickley, HEAD OF ADDICTION SERVICES, WOLVERHAMPTON CITY PCT This is a must have for anyone starting out on the Lean journey and I wish I'd had it when I started out on my improvement journey! It is a simple guide written in clear language that anyone can understand. We will be giving it to all of our new stakeholders to ensure we speak the same language and they have a book in their back pocket to refer to whilst they are gaining enlightenment.A" Kerry Basnett, HEAD OF SERVICE IMPROVEMENT SOUTHAMPTON UNIVERSITY HOSPITAL NHS TRUST
About the Author
Mark Eaton MSc MBA CEng FRSA Starting his career as a designer in the defence industry, Mark subsequently branched out into manufacturing where he held a number of senior roles in blue chip manufacturing organisations in the defence, aerospace and media industries, working to introduce Lean Concepts in the years before Lean got its current name. Latterly, Mark moved into consultancy and was involved in a number of high pro? le regional and national Lean Programmes for various public organisations, including the DTi's ? agship Transformation Programme for manufacturing in a number of UK Regions. For his work, Mark was awarded the Viscount Nuf? eld Medal in 2004 for his contribution to UK Industry. In addition to extensive experience of Lean in manufacturing, Mark has also led signi? cant transformation within the Armed Forces and wider public sector before ? nding a passion for working within the Healthcare Sector where he has worked with a wide range of healthcare organisations and across entire health economies as well as providing strategic level advice to SHAs and organisations such as the NPSA. Mark is a Chartered Engineer and has over 50 published articles on topics related to innovation, Lean and sustainable improvement. Mark has also helped write a number of public policy documents, including both regional Innovation and Manufacturing Strategies and he continues to provide advice and support to a variety of institutes and public bodies.