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The End of Lawyers? Rethinking the Nature of Legal Services [Hardcover]

Richard Susskind
4.2 out of 5 stars  See all reviews (4 customer reviews)

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Book Description

20 Nov 2008
In this much anticipated sequel to the legal bestseller, The Future of Law, Susskind lays down a challenge to all lawyers to ask themselves, with their hands on their hearts, what elements of their current workload could be undertaken differently - more quickly, cheaply, efficiently, or to a higher quality - using alternative methods of working. The challenge for legal readers is to identify their distinctive skills and talents, the capabilities that they possess that cannot, crudely, be replaced by advanced systems or by less costly workers supported by technology or standard processes, or by lay people armed with online self-help tools. It is argued that the market is increasingly unlikely to tolerate expensive lawyers for tasks (guiding, advising, drafting, researching, problem-solving, and more) that can equally or better be discharged, directly or indirectly, by smart systems and processes. It follows, the book claims, that the jobs of many traditional lawyers will be substantially eroded and often eliminated. This is where the legal profession will be taken, it is argued, by two forces: by a market pull towards commoditisation and by pervasive development and uptake of information technology. At the same time, the book foresees new law jobs emerging which may be highly rewarding, even if very different from those of today.


Product details

  • Hardcover: 316 pages
  • Publisher: Oxford University Press; 1st edition (20 Nov 2008)
  • Language: English
  • ISBN-10: 0199541728
  • ISBN-13: 978-0199541720
  • Product Dimensions: 2.5 x 15.6 x 23.8 cm
  • Average Customer Review: 4.2 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Bestsellers Rank: 472,117 in Books (See Top 100 in Books)
  • See Complete Table of Contents

More About the Author

Professor Richard Susskind OBE is an author, speaker, and independent adviser to international professional firms and national governments. He is President of the Society for Computers and Law, IT Adviser to the Lord Chief Justice, and Chair of the Advisory Board of the Oxford Internet Institute. He holds professorships at Oxford University, UCL, Strathclyde University, and Gresham College. He is the author of numerous books, including Tomorrow's Lawyers (OUP, 2013), The End of Lawyers? (2008), Transforming the Law (2000), The Future of Law (1996) and Expert Systems in Law (1987). His work has been translated into more than 10 languages, and he has been invited to speak in over 40 countries.

Product Description

Review

'His advice cannot be ignored by those lawyers who want to survive the economic turmoil.' --Joshua Rozenberg, The Law Society Gazette

'I feel Susskind has made an excellent start by opening up the debate.' --Phillip Taylor, The Barrister

'The End Of Lawyers is a fascinating and timely book.' --Bruce MacEwen, Adam Smith, Esq.

'This Book is addictive! Susskind has done it again with an extremely engaging blend of advice...I believe anyone working in the professional service form could find useful examples of what can be accomplished in their own profession...' -- Patrick Mckenna

'Richard Susskind's predictions of 1996, in the Future of Law, can now be seen to be coming to pass. I am confident that those in this new work, where he looks even further into the future, will likewise come to pass, given the extraordinary depth of knowledge, analysis and reasoning he has brought to bear and which this book demonstrates on every page.'
--Lord Saville of Newdigate, President of the Society for Computers and Law

'Richard Susskind speaks to the issues facing law firms big and small, in-house legal systems, legal publishers, training establishments and individual lawyers. He has a lucid style informed by personal experience and observation and deep connections within the legal profession. This book should be compulsory reading for all who care about the future of the law.' --Mark Harding, Group General Counsel, Barclays

'If you don't quickly absorb what Susskind has to say, you'll already be behind in adapting to the modern legal profession, in-house as well as private practice. You can't and won't agree with everything here, but you must read it all and think about it all. It would be irresponsible (and self-destructive) to avoid reflecting on the voluminous arguments and examples presented here.' --David Maister, consultant and author, The Trusted Advisor

'Susskind remains the only writer today who can put the future of lawyers and the legal professions on the agenda at the highest levels of government, the judiciary, the legal institutions, major corporations, and law firms.' -- Charles Christian, Editor, Legal Technology Insider

'In The End of Lawyers?, Richard Susskind brilliantly and passionately shows us how to think about practising law in the 21st century. The book's inspirational outlook and yet practical approach make it a must-read for any lawyer aspiring to achieve professional success and make a difference for his or her clients.' --Dov Seldman, Chairman and CEO, LRN, and author, HOW

'Richard Susskind's new book tells us that we should, contrary to the profession's engrained conservatism, turn our minds to the future to better understand the profession and the law. It is thought-provoking and entertaining at the same time. I strongly encourage law firms and in-house lawyers to read this book and embrace the new methods and technologies that Richard Susskind is recommending.' --Peter Kurer, Chairman, UBS

'This is a fascinating book. It raises serious questions not only about the future of legal practice, but about how legal services are structured and delivered now. As is to be expected from Susskind, the arguments are pacey and challenging. The conclusions and predictions are likely to provoke strong reactions, but the book will not fail to engage.' --Professor Dame Hazel Genn, University College London Faculty of Laws

'A wide-ranging book that is of value not only to lawyers contemplating their future, but to anyone whose work touches upon the law. Blending the futures of law and technology, Susskind's vision is far-reaching and tightly-argued, showing the displacement that lies ahead and the ways in which society can gain from it.' --Jonathan Zittrain, Professor of Law, Harvard Law School and author, The Future of the Internet

'This book paints a scary future. But as a call to arms, to embrace the future, it lays down a challenge for lawyers everywhere for we have no birthright, no power to avoid development, to 'freeze the frame.' Susskind makes a most persuasive case that the 'incremental revolution' has already arrived; so join it or be left on the wrong side of the barricades.' -- Stuart Popham, Senior Partner, Clifford Chance

'Susskind's engaging book urges a drastic reassessment of the legal profession and suggests a series of reforms for law firms of the future.' -- The In-House Lawyer

'In light of the current economic climate, Susskind may find that his predictions come true sooner than even he thinks.' -- The In-House Lawyer

'This is an enourmously important book, and if you have an interest in how the legal marketplace will operate in future, you have to read it...We talk a lot about "visionaries" these days, but in the legal profession, nobody seriously competes with Richard Susskind for this title, and this book shows why.' --Jordan Furlong, www.law21.ca

'The End of Lawyers? is a must-read for every managing partner in the country.' -- Mitch Kowlaski, Financial Post

'This is a strikingly thought-provoking book and a must-read for all law-firms.' -- Modus Operandi

'This book makes some clear predicitions about what lawyers will do and not do in the future, but is most valuable for raising the issues in the first place. It is a proactive peek into the possible future of legal work and the lawyers who perform it.' --Mark C Miller, Law and Politics Book Review

'The End of Lawyers? is a road map to the archipelago of legal innovation already emerging all around us. Ignore it at your peril.' --Michael Stern, The AM Law Daily

'If you are ready to look into Susskind's question, this book makes fascinating reading. And if you are serious about embracing the changing environment, it is the primer for new ideas in bold action.' --Karen Bell, LawPro

'If you are a lawyer and haven't read Richard's book, you should. And, no, reading the reviews and the articles about the book won't suffice. Buy the book, sit in a quiet room and read deeply about his predictions of the future of the practice of Law.' -- Jason Mendelson, Mendelson's Musings

About the Author

Richard Susskind is Honorary Professor of Law at Gresham College, London, IT adviser to the Lord Chief Justice, and an independent consultant to professional firms and national governments. He is Chair of the Advisory Panel on Public Sector Information, a law columnist at The Times, and a Fellow of the Royal Society of Edinburgh and of the British Computer Society. He studied law at Glasgow University and has a doctorate in law and computers from Balliol College, Oxford. His views on the future of the legal profession have influenced a generation of lawyers around the world. He has written several books, including Expert Systems in Law (OUP, 1987), The Future of Law (OUP, 1996), and Transforming the Law (OUP, 2000), and has been invited to speak in over 40 countries. He was awarded an OBE in the Millennium New Year's Honours List for services to IT in the Law and to the Administration of Justice.

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Most Helpful Customer Reviews
19 of 19 people found the following review helpful
5.0 out of 5 stars The End of Lawyers? 6 Dec 2008
Format:Hardcover|Verified Purchase
The timing of this vital read for every lawyer could not have been better. Economic downturn is accelerating the rate at which the candle of traditional legal practice is incinerating at both ends. Clients' increasing intolerance of legal uncertainty, risk and cost, and their growing need for transparency, combine to emphasize what Susskind identifies as ten technologies with the collective potential of overturning the commonly-accepted role of the practicing lawyer. The balance of power has shifted to clients, such as in-house counsel. Here, in under 300 pages, is a stream of ideas from someone long regarded as a futurologist for how lawyers can re-focus and re-apply their added value, and grow their practices - despite economic challenges - partly by leveraging emerging technology. It is persuasive, pithy, honest, illustrated with examples and browseable. Having been an in-house lawyer for 37 years, observing how traditional law practice has been deployed by leading firms, I would urge everyone in the field to read this one carefully and take its foresight seriously.
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3 of 3 people found the following review helpful
By Rolf Dobelli TOP 500 REVIEWER
Format:Paperback
Iconoclastic British lawyer Richard Susskind looks squarely at his profession and reports on its gross inefficiencies, outrageous fees and absurd structures. For Susskind's honesty, senior members of the prestigious Law Society of England and Wales have suggested that he not be permitted to speak in public. This would be a notable loss. Susskind's voice is witty and engaging, and his message is important. As an author, he does not offer a grand unified theory on what lawyering will look like in the years to come. Instead, writing with panache, he presents a "buffet of likely options for the future," including trends in the US as well as the UK. Susskind's drollness makes his book a delight to read. For example, he claims that most lawyers now accept his views on future trends for legal practice, having moved through these four stages: 1) "This is worthless nonsense"; 2) "This is an interesting, but perverse, point of view"; 3) "This is true, but quite unimportant"; and 4) "I always said so" - in accord with biologist J.B.S. Haldane's "four stages of acceptance." getAbstract suggests that law students, attorneys and the executives who pay them will benefit from reading Susskind's entertaining, thought-provoking book.
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1 of 1 people found the following review helpful
5.0 out of 5 stars A brilliant and imaginative book 13 Mar 2013
By J. Baldwin VINE VOICE
Format:Paperback|Verified Purchase
The legal world is changing very rapidly, and the central argument of this brilliant and imaginative book is that the future for lawyers is bleak unless they are prepared rethink the ways they work. Susskind notes that the methods adopted by legal businesses are now so outdated that teenagers `would be horrified by the antiquity of it all'. The same applies to the courts and Susskind sees reforming outmoded court procedures as one way in which the public's `access to justice' might be considerably enhanced. The rapid growth of online dispute resolution procedures provides a striking example of what he has in mind.

Susskind argues that market forces have meant that using lawyers has now become so expensive as to be unsustainable and that there is a pressing need for a `genuine transformation in the way in which legal services are delivered'. He provides a long list of ways that law firms might adapt (e.g. by embracing developments in IT, standardising and `commoditizing' legal work, off-shoring, outsourcing, multi-sourcing and subcontracting) if they are to survive. He also regards it as crucial that lawyers charge for the work they do by fixed fees, not on an hourly basis. For obvious reasons, efficiency is, as Susskind puts it, `the enemy of the law firm that charges on an hourly billing basis.'

Lawyers tend by nature to be highly conservative and many will doubtless see the message in this scholarly yet highly readable book as unpalatable. But lawyers who resist calls to adopt new (and very unfamiliar) working practices will do so at their peril. Susskind is right: the law does not exist to provide a livelihood for lawyers.
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0 of 21 people found the following review helpful
2.0 out of 5 stars Talk About Lawyers - But Don't Write Like One 18 Mar 2010
Format:Hardcover
Ok, this is supposed to be the bible of what is going to happen
to law firms. There are some good things in it. But the writing
makes it difficult to get through it. So keep going.

You might like things such as []
which are more to the point.
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Amazon.com: 4.3 out of 5 stars  22 reviews
22 of 23 people found the following review helpful
4.0 out of 5 stars Looks forward to a new world 22 July 2009
By Jonathan Groner - Published on Amazon.com
Format:Hardcover|Verified Purchase
Please note the question mark in the title.

Susskind, a British information-technology consultant and futurist, is not necessarily predicting the end of the legal profession in this thought-provoking but overly long and convoluted book. He is predicting that within a couple of decades, lawyering will have changed in ways that the typical law firm partner of 2009 can hardly envision.

The engine of change, as far as Susskind is concerned, is the Internet and information technology in general. Susskind points to 10 "disruptive technologies" - among them ideas as prosaic as automated document assembly and as visionary as the provision of legal advice through open-source technology - that will alter the face of the profession.

"Information technology is now part of the universe of lawyers," Susskind writes. "It is not a parallel universe. Disruptive legal technologies are too important to be left to technologists ... they are applications of technology that challenge the old ways and, in so doing, bring great cost savings and new imaginative ways of managing risk."

Susskind believes, for example, that except for the most customized, top-of-the-line engagements, legal work done by top firms in the United States and the United Kingdom will soon be largely standardized through the use of intelligent document assembly programs, the deployment of more paralegals and nonlawyers, and other innovations. Even high-end corporate work, he says, can benefit from standardization. The result will be lower costs to clients, a broader availability of legal services to the public, and possibly the end of the big law firm as we know it today.

Susskind is quite aware of the cutting edge of legal marketing. One of his "disruptive" techniques is "the electronic legal marketplace," which he sees as including online ratings of individual lawyers, online auctions, bulk purchasing, and readily available price comparisons. He foresees the multi-sourcing of legal services, increased confidence by clients that they are getting the best value for their money, greater choice, and of course lower costs.

The book can be slow going (Susskind has not learned how to write in short paragraphs), it can be repetitious, and Susskind's examples are taken almost entirely from British life, law, and experience and will be quite foreign to the American reader. For example, Her Majesty's Stationery Office, a government agency that Susskind regards as a key player in the legal Internet, sounds merely quaint to American ears.
Regardless, anyone who wishes to understand where the profession has been and where it is going should read this book.
15 of 15 people found the following review helpful
5.0 out of 5 stars Embrace The Future 26 Jan 2009
By Patrick J. McKenna - Published on Amazon.com
Format:Hardcover
This book is addictive! Susskind has done it again with an extremely engaging blend of advice; his fourth innovative book since Expert Systems in Law first appeared back in 1987.

The End of Lawyers? Susskind tells us that the question mark in the title should hint that he is not out to bury lawyers but to investigate the future of the profession. And investigate he does. We are treated to eight chapters rife with observations, predictions, useful anecdotes, marvelously detailed case studies, and presented with the kind of insight that only an IT expert with Susskind's decades of experience could execute.

The eight chapters include:
1. Introduction - the Beginning of the End?
2. The Path to Commoditization
3. Trends in Technology
4. Disruptive Legal Technologies
5. The Future for In-house Lawyers
6. Resolving and Avoiding Disputes
7. Access to Law and to Justice
8. Conclusion - the Future of Lawyers.

This book points to a possible future in which conventional legal services will be much less prominent and explores how commoditization and IT will shape twenty-first century legal services. One of my favorite topics is the obviously disruptive force of websites now in play from which anyone may obtain legal guidance and advice. Susskind provides a masterful description of the evolution of disruptive technologies, the path to commoditization of legal services, and provides concrete advice - three keys to success when it comes to making money from online services.

And should you think that this is of importance only to those lawyers who populate big law, you would be dead wrong. Susskind provides numerous examples of solo practitioner and small firm innovations. In fact, I believe anyone working in a professional service firm could find useful examples of what could be accomplished in their own profession, throughout this book.

For me, this book was like getting a pep talk from your favorite coach.
15 of 16 people found the following review helpful
5.0 out of 5 stars Information technology is certain to change an information service like lawyering 4 Feb 2009
By Gagewyn - Published on Amazon.com
Format:Hardcover
In The End of Lawyers? Susskind explores and extrapolates trends in information technology and attempts to visualize and present how these trends may affect lawyers. After all, lawyers at a basic level sell access to information, and computers hugely change how information is accessed and distributed/sold.

The title, with its inclusion of "end" is meant to be provocative. Lawyers tend to be somewhat mired in the past and resistant to change. I'm a lawyer, and there is resistance to changes in the way legal services are prepared and sold. There is a view that legal services are somehow different and special.

The first four chapters (The Beginning of the End?, The Path to Commoditization, Trends in Technology, and Disruptive Legal Technologies) lay out how information technology has affected other fields which were similarly resistant to change, and how provision of legal services has already changed in responce to new developments in computers. Susskind breaks down different aspects of legal services and discusses potential for changes in the way these are provided. For example, rote drafting is easy to picture as being done by computers. Even in a system where the lawyer physically types out each standard contract or pleading, that lawyer is probably using a form book and a form book translates directly into a cut and paste computerized form. However, even complicated anaylsis can be done differently. For example, medical diagnosis by computer can be done by having the patient answer yes or no to a series of questions. This works well even for complex conditions. Susskind discusses a program designed to do the same in commodities law and the reaction of an expert in the field (the computer program did as well as he and sometimes better, which surprised him but not that much).

The next four chapters (The Future for In-house Lawyers, Resolving and Avoiding Disputes, Access to Law and to Justice, The Future of Lawyers) look indepth at different roles lawyers play and for each role try to extrapolate changes that might occur in that role. The entire book is laced with examples, and footnotes are likely to point to websites or firms which already provide the types of service which Susskind thinks we will see more of. These chapters moreso. This isn't all theoretical. I particularly liked the discussion of court systems and the ways some of them have automated different aspects of the court in order to deal with heavy case loads. Some many examples discussed here, like electronic filing and docket searches are newer changes which now feel normal. I spent my last semester in law school clerking part time at an administrative court in which judges are located a 6 hour drive from the district in which their cases are tried. This is accomplished through telephonic and video hearings. That's a huge change that came in within the last 10 years, but now it's normal. I think the extent to which the clerks of courts have adapted to new technologies and the extent to which they haven't is more obvious to lawyers in the field, since this is a system which eventually gets interacted with by everyone but is removed from most lawyers' daily lives.

I highly recommend this book to people in the legal field or knowledge management. It is well worth hunting down or ordering a copy. This was a fascinating, and because of that quick, read. The examples provide a good resource for where we've been, and the predictions are well thought and and provocative glimpses of where we might go.
6 of 6 people found the following review helpful
4.0 out of 5 stars The End of Lawyers? Rethinking the Nature of Legal Services 19 Feb 2010
By Michael A. Loduha - Published on Amazon.com
Format:Hardcover|Verified Purchase
The experience base underlying my comments are as a recovering attorney who has served as a practice development consultant to law firms around the United States. These comments are primarily directed to those who are invested in, depending on your point of view, the legal industry or profession.

First the good news. Before reading Susskind's work, you'll need three packs of sticky notes in different colors. Use one color to mark the things that you already agree with, another for the things you disagree with and the third - the big pack - for the new ideas you hadn't considered before. Since tradition is only helpful to the extent the future will be like the past, it is not so much in his specific predictions that Susskind's work benefits the legal community as much as the fact that he makes the velocity of change undeniable.

The metaphorical image of lawyers Susskind paints is a bunch of guys in `bespoke' suites, standing on a beach toward which a huge wave is approaching, arguing with each other who will bear legal liability for the tsunami. Those who value the profession and their role in it will heed the warning and move to the high ground. These will be those who recognize that the legal profession is the servant of society - not the repository of its order or wisdom.

In `minding the gap' between consultant speak and difference between theory and practice, the footnotes alone - most of which are web sites exemplifying what he's discussing, are worth the price of the book. The author would have earned more money from this work if he had simply asked the readers to send him a dollar every time they looked followed up on a footnote and said to themselves `now I see what he's talking about'.

The bad news is that the author's experience clearly focuses this book on the net sum of his professional experience, which, apparently, is serving the largest `white shoe' firms in Great Britain. Since, using economic terminology, the law is a `lagging phenomena' - this exacerbates the differences in `legal culture' between us. The significance of this is inversely proportional to the `listening skills' of the reader. To the extent that most lawyers spend the time they're not talking thinking up what they're going to say next - this is a problem.

Overall, the book gets a thumbs up. The author does American lawyers the favor of not only saying that changes are coming but outlines some specifics as to what those changes might be. Getting to higher ground in time is up to each individual and firm.
4 of 4 people found the following review helpful
5.0 out of 5 stars Informed, witty guide on the future of the legal profession 25 Aug 2011
By Rolf Dobelli - Published on Amazon.com
Format:Paperback
Iconoclastic British lawyer Richard Susskind looks squarely at his profession and reports on its gross inefficiencies, outrageous fees and absurd structures. For Susskind's honesty, senior members of the prestigious Law Society of England and Wales have suggested that he not be permitted to speak in public. This would be a notable loss. Susskind's voice is witty and engaging, and his message is important. As an author, he does not offer a grand unified theory on what lawyering will look like in the years to come. Instead, writing with panache, he presents a "buffet of likely options for the future," including trends in the US as well as the UK. Susskind's drollness makes his book a delight to read. For example, he claims that most lawyers now accept his views on future trends for legal practice, having moved through these four stages: 1) "This is worthless nonsense"; 2) "This is an interesting, but perverse, point of view"; 3) "This is true, but quite unimportant"; and 4) "I always said so" - in accord with biologist J.B.S. Haldane's "four stages of acceptance." getAbstract suggests that law students, attorneys and the executives who pay them will benefit from reading Susskind's entertaining, thought-provoking book.
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