My copy of this program sat unopened on a shelf for a few years before I got around to wanting to use it.
Upon opening the shrinked wrapped package, the first problem is that the manual was designed to be just a little bit longer than the box, so the manual has to be bent somewhat to get it into the box. The CD is attached to the front cover of the manual, with the readable side of the CD facing the back side of the manual's font cover, and with a plastic half-pouch placed over the CD and glued to the front cover around the edges. Probably because of the force fit of the manual in the box, the plastic was torn somewhat. The net is that, after removing the CD from the pouch as carefully as I could, there was very sticky glue on the edges of the CD in several places. Ultimately, IMO the CD can't really be placed in a laptop CD reader without significant risk of damaging the CD reader via sticky glue deposits. In addition, the CD was pretty badly scratched, and I'm quite sure that that wasn't by me (I was *very* careful in removing it).
This seems to me to be totally thoughtless packaging that shows a complete disregard for the customer's right to reliably get the product in usable condition. Since the product stayed on my shelf for some time, I'm sure that the "warranty" has expired, so I don't really expect to get any satisfaction from Laplink at this point.
Is it really true that, for a $100 product, Laplink can't provide the protection of a standard simple CD paper envelope? Those envelopes work pretty well IMO, and probably would cost Laplink well less than a penny each in the quantities they would buy. The exhibited degree of thoughlessness/carelessness on how this product was packaged is simply not acceptable.
I haven't actually tried the product, since I consider the CD mostly a hazard, in it's delivered condition.