Monica Waitzfelder tells the impressive, moving and ultimately infuriating story of how she has been carrying on a one-woman struggle against L'Oréal, the French cosmetics giant. L'Oréal refuses to give back the Waitzfelder family house in Karlsruhe, Germany, which the company purchased under highly dubious circumstances after it had been confiscated by the Nazis.
I found several things amazing about this story:
1) Waitzfelder's determination and dynamism, and the wonerful job she did in accumulating the documentation that proves her family has every right to their house in Karlsruhe.
2) The short-sightedness and lack of common sense of L'Oreal's directors, who could have done the right thing early on and given the house back to Waitzfelder, but who instead chose to battle against her. Note that the company would have suffered only a trifling financial loss if they gave back the property. Also,in doing so, L'Oréal would have made a great public-relations coup. And the company's directors would have had the satisfaction of knowing they acted in a morally upstanding way.
3) The frightening ability of giant corporations to intimidate the media and stifle coverage.
I won't be buying any products from L'Oréal until they give back the Waitzfelder property, and I'll bet you won't either if you read this book.