This item was unusable upon delivery as the mechanism/lever on the handle for opening the purer, didn't work, so the purer lid stayed closed and you would not be able to get the water out. Looks like a spring was loose as after I put it back in the box to return it, a small spring fell out. My particular item was badly made, although I know that many people have placed good reviews for this product (which is why I bought it). However, I personally will be replacing it with a different model as I'm not convinced that this won't happen again. The spout opening mechanism is unnecessarily complicated for a simple kettle, and anything complicated can always go wrong. I will look for a model where the level to open the stoup is NOT inside the handle mechanism and controlled with a spring, (that can't be replaced without taking the kettle apart). It only needs a lever on the spout or no level at all. The company I bought it from responded apologetically immediately and are collecting it tomorrow and as soon as I get my refund I'll give them a good review for service.