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LG Electronics Tone Ultra (HBS-800) Bluetooth Stereo Headset - Retail Packaging - Black

by LG
3.5 out of 5 stars  See all reviews (4 customer reviews) More about this product
Price: £95.00 & FREE Delivery in the UK. Details
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Technical Details

  • Designed and created with the highest possible quality


Product details

  • Product Dimensions: 16 x 13.6 x 1.4 cm ; 27 g
  • Boxed-product Weight: 249 g
  • Batteries 1 Lithium ion batteries required. (included)
  • Item model number: LG Tone Ultra (HBS-800)
  • ASIN: B00D2CRXKI
  • Date first available at Amazon.co.uk: 12 Mar 2014
  • Average Customer Review: 3.5 out of 5 stars  See all reviews (4 customer reviews)

Product Description

Premium Sound Exceptional Design
LG Tone Ultra features JBL Signature Sound that provides a premium sound experience and Ambient Noise Cancellation (ANC) that cancels background sounds for an optimal acoustic experience, whether you're listening to music while in flight, shopping in the mall, or enjoying time with your kids at the amusement park, you can take your calls knowing that the Tone Ultra will deliver your voice clearly. Superior music and voice quality. Award-winning, premium, comfortable, and intuitive design. It's all at your fingertips with LG Tone Ultra.

A Top-Rate Audio experience<
With enhanced bass response and features such as HD Voice and aptX, you'll experience full, rich, authentic sound for your music and crystal-clear voice calls.
Award-winning and premium design
We know fashion matters to you. Tone Ultra is a winner of two awards for outstanding design!
Around-The-Neck Wearing Style with Body-Contoured Fit
It provides a comfortable, curved fit. It's light as well as powerful, with long talk and music play times, and provides a natural feel through all-day wear and use.
Google Voice Actions
Use Google Voice Actions and your compatible phone to look up a friend, check the weather, or get updates on the big game - all with simple voice commands.
More Than Music
Tone Ultra is great for listening to your favorite music while working out, shopping, or doing errands. Stay connected with friends, family, and work - no matter where your day takes you.

This item is Korean version.
English manual or Spanish manual will be provided by e-mail.


Customer Questions & Answers

Customer Reviews

3.5 out of 5 stars
3.5 out of 5 stars
Most Helpful Customer Reviews
2 of 2 people found the following review helpful
5.0 out of 5 stars Very good product 10 Jun 2014
Verified Purchase
I consider this headset a very good product. Easy to use and to set up, small footprint and light, long lasting battery life (about 15 hours of listening to music), and real good audio quality. I use the headset mainly when I'm walking and during some light workout. Nothing to complain about the pairing with my phones (I5s and S5) or the clarity of calls.

The only downsize I saw is the poor quality of original earbuds. They don't offer a good isolation and I found them a bit unconfortable after a while. Following a week of inconsistent results, I replaced the original earbuds with a pair of Comply T-400 tips, which are more comfortable and give me a lot of pleasurable music. With the new earbuds the audio quality (music listening) and the pleasure of use rised considerably (in fact, they are perfect, beyond my expectations).
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4.0 out of 5 stars Fantastic headphones 17 May 2014
I bought a pair of these in New York and I have never been happier with a purchase, these headset are magnificent however if you like your music loud and rich this isn't the device for you.
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1.0 out of 5 stars Had to be returned after only a few hours use. 24 Nov 2014
By Clingy
Verified Purchase
After just a few hours of use it refused to enter pairing mode and had to be returned. In that time the sound quality appeared to be better than HBS-700, although I don't think the design is any better. I had missed that this model was a Korean version which meant all the alerts are in Korean.
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4.0 out of 5 stars waranty 20 Dec 2014
good sound quality and easy to use, but be warned I bought mine from the US and it is not covered by waranty
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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com: 3.5 out of 5 stars  721 reviews
714 of 746 people found the following review helpful
3.0 out of 5 stars Not worth the price tag. 8 Dec 2013
By Santosh Geddamuri Sr. - Published on Amazon.com
Verified Purchase
Not worth the price Tag. Below are main difference between HSB800 And HSB 730.I am factoring price in rating this product.No complaints on sound .

1 Noise cancellation: Though this headset got built in noise cancellation, but its not significant and doesnt justify the price. When playing music both headset performs equally. But when there is no music hsb800 handles noise better.But i dont think this is as good as full size headsets.
2 Design: Hsb 800 got some design changes. They have placed the volume buttons and forward buttons to the side of headset where as its on top of hsb 730. the size of buttons are very minimal and makes it difficult to find when not looking directly. So i prefer control buttons hsb 730. Once used to it ,i guess it doesnt make much difference among these two.
3 SOUND JBL Signature: I feel either there is no JBL signature on hsb 800 or it was already implemented on hsb 730. For me i didnt get any difference among these 2 headsets in regard to sound quality.
4 Price: I will buy this for the price of 69 but any thing more makes the upgrades insignificant.So i prefer hsb 730 for 40$ then 129 price of hsb 800.
5 Battery: there is no difference in battery consumption. Both headsets gives 10 hours play back.
6 Weight. May be this is lighter. but hsb 730 also never reminded me of weight. So even weight reduced but it may not makes any difference.
344 of 366 people found the following review helpful
1.0 out of 5 stars Poor quality compared to previous models 10 Feb 2014
By Will - Published on Amazon.com
Verified Purchase
I originally purchased the HBS-730 to use while working out and loved it! Let me start by saying that I sweat a lot more than the average person, and prior to purchasing the HBS-730, I tried headsets by Jarba, Plantronics, Motorola, Phillips, and Jaybird; of all of those Bluetooth headsets, the LG was the only one that didn't stop working within 2 weeks. Not only has it held up for through around 2 years of abuse, but it still produces a sound quality far superior to any I observed with the competition. So when I discovered that LG released an "upgraded" model, I didn't think twice about giving it a try and passing my HBS-730 off to my girlfriend. Unfortunately, this was a huge mistake on my part.

The things that were good about the HBS-800 vs. the HBS-730 include: a slightly more appealing design, the blinking light that indicates the device is powered on is smaller and in a different location, and that the wires that connect to the earpiece didn't coil and tangle.

The things that were not any different about the HBS-800 vs. the HBS-730 include: the sound quality, the range that the headset can travel from my phone while maintaining a good connection, and the amount of background noise I could hear while wearing the device.

The things that were worse about the HBS-800 vs. the HBS-730 include:
1.) The microphone will occasionally just stop working mid-conversation.
2.) The buttons that control the volume, and that skip to the next song are much less user friendly.
3.) The magnetic area that houses the earpieces when they aren't being used is now found on the underside of the device, which makes it next to impossible to reinsert the earpieces after using the device without lifting it completely off your neck.
4.) Battery life is significantly reduced. (I had to charge the HBS-800 several times in a day when only using it to make phone calls, and when listening to music the charge didnt last more that around 2 hours and 30 minutes).
5.) The charger that is provided in the box must be connected via USB port.
6.) The device is not even slightly resistant to sweat. (The HBS-730 has lasted for 2 years with my workout schedule of 5-6 days a week, the HBS-800 stopped working after 3 workouts).

So, if you have the HBS-730, and are thinking of upgrading your device to the newer model....DONT.
175 of 196 people found the following review helpful
5.0 out of 5 stars Premium Sound Quality and Excellent Design! 15 April 2014
By Twister - Published on Amazon.com
LG Tone Ultra arrived in a very nicely packaged box with a clear full size image of the headset on the front and detailed functional description with specifications and additional features on the back. I actually did appreciate the functional description since it served a purpose of a quick start guide. You might ask why would I need one while being quite familiar with HBS-730? HBS-800 was not just a refresh similar to 700 -> 730 but actually a redesign with some significant changes. You still get the same memory flex neck band design, earbuds magnetically attached to the end ports of the neck band, and individual controls for supported functions, but HBS-800 has been refined to the next level with an updated distinct look.

Starting with around-the-neck flex band, now it features a better defined body contoured fit where it stays put even while you move around. Don't expect it to be "glued" to your shoulders as you jump up and down or do decline bench press, but as you quickly turn to the side it moves more in sync with your body. The top has been uncluttered by moving volume buttons down the Call side of the band, and song transport buttons down the Audio Playback side of the band. For a diehard fans of HBS-700/730 these changes probably going to take a little bit of time to get used to, but I found them to be an improvement in ergonomics because now you can control these buttons with your thumbs. The next big visible change was Call and Audio Playback buttons. What used to be a round generic button with a blinking light, which I found to be distracting on a few occasions, now is a beautifully crafted buttons in a shape of a phone handset and play/pause symbols. That really added a touch of class to the headset, and also made it convenient to distinguish button functionality by touch even in a dark. Another big change was an update to where you attach earbuds. Though it's still at the tip of the neck band, now it's completely covered from the top. I found this change to be both a step back and forward at the same time. This change makes it more difficult to "park" earbuds by simply bringing them close to the ends of the neck band like it was with 700/730. Now, you need more effort to make sure they are positioned correctly before attaching them. But the benefit is that design looks cleaner, and you don't have to worry about knocking them down by mistake. That was actually one of the minor issues I had with HBS-730 where half of the time I found earbuds hanging after I accidentally knock them down.

The light indicator also got relocated down to the inner side next to the power switch. I was very happy LG kept the physical power switch considering so many other headphone manufacturers prefer to consolidate multiple controls into multifunction buttons. Here, there is no confusion when headset is on or off which also controls pair up with your phone. To my surprise, closer examination of inner side of headphones revealed another power switch. As it turned out, HBS-800 added a new feature with active Ambient Noise Cancellation (ANC) functionality. Using a basic principle of sampling ambient noise and negating it with an inverse soundwave, this feature was cleverly implemented to work independent of headphone being on or off. This way you don't even need to turn your headset to pair up with your phone, and instead just turn the ANC control on to use HBS-800 as noise canceling earplugs - great for saving the battery. The same with power on, if you don't require ANC feature, which introduces a slight hissing background noise, you can turn it off and enjoy your music with a highest level of signal-to-noise ratio. Also to note, the charging power connector remained a standard micro-usb so you can use any of your phone/tablet charging cable. Or use the included high quality usb to micro-usb cable to charge your headset from any PC or external battery or wall charger. Full charging from zero shouldn't take more than 2 hours, and battery life remained stellar at 10+ hours.

Moving on, pair up with a phone was flawless and headset got connected to the phone and media audio within seconds with an audible confirmation. As with a previous models, HBS-800 supports all the major BT3.0 standards such as HSP, HFP, A2DP, and AVRCP. I also appreciate how turning the headset on tells you the battery status, which also can be accessed later by pressing volume button down. In addition, I tested multi-point connection where I paired up Note 2 and S5 without any issues. I was able to stream audio from my Note 2 while a call to S5 paused it and then resumed playing music after I was done with a call. This becomes very useful, for example, when you are streaming audio or watching video wirelessly connected to your tablet and can also pick up the call from your paired up phone without taking headphones off and manually pausing your tablet activities. Speaking of calls, I actually did some testing being outside in a wind, and everything sounded crystal clear on both ends of the connection.

And speaking of crystal clear, I'm saving the best for last. With a release of Tone Ultra, LG teamed up with JBL using their patented Harmon audio drivers. One thing a lot of people don't realize, you need to treat HBS-800 just like any other in-ear headphones, which means you have to start by selecting a proper eartip from the included selection of S/M/L pairs. The proper eartip fitment will make or break the sound. That is why I see so many people writing their comments about not noticing a sound difference between 730 and 800. Without a tight seal you will not be able to appreciate a new rich warm sound with a deep punchy bass and a clear detailed mids and highs. Don't get me wrong, these are not audiophile quality headphones, but with enhancement of new JBL audio drivers and support of aptX which reduces compression of wireless sound - these actually sound very good! By default HBS-800 is set to bass enhanced mode which can be changed to a more balanced/normal sound or treble enhanced sound. To me, the sound improvement was one of the main changes stepping up to HBS-800 model where I finally was able to enjoy some decent bass! And just like with 700/730 models, the separation of volume and song transport controls (to skip next/prev as well as rewind forward or back) enhanced the listening experience where unlike with some other wireless headsets you no longer have to remember to short or long press volume buttons in order to switch between volume and track control. Google NOW worked flawlessly as well.

Overall, while being a big fan and a long term user of HBS-730, I approached this review a little cautiously trying to figure out if the price premium of HBS-800 will justify choosing it over recently reduced in price HBS-730 model. After a closer look and continuous use over the weekend, I was able to fully justify that. The redesign with an improved ergonomics, including neck band shape and a more logical relocation and change of buttons, the addition of independently controlled ANC (though might not be necessary for some, a bonus for others), and the improvement in sound quality (as long as you choose a correct silicone eartips), made a significant enough improvement in overall decision to move from HBS-730 to HBS-800 which I'm planning to do. Without a doubt YMMV and for some creatures of habit not every change will be welcomed, but hopefully my review will be able to guide you if you are thinking about the upgrade or just looking to purchase your first set of LG Tones. Also, be careful when you are shopping around especially on Amazon where there is a number of look-a-like low quality knock offs.
108 of 124 people found the following review helpful
3.0 out of 5 stars LG Tone+ Features In a New Design - Nothing More 10 Jan 2014
By Alex - Published on Amazon.com
Verified Purchase
I am more lax and less critical of electronics than most: if it works, great! I loved the improvement in audio quality from HBS-700 (Tone) to HBS-730 (Tone+), and agree the range seems to have been the compromise.

However, there is no improvement in audio quality between the Tone+ and the Tone Ultra, and no improvement in range. In addition, the noise cancellation either is so poor it doesn't work, or is just a gimmick. I have used rooms with constant hums, and observed no change. The ANC can be turned on without powering on the headphones, oddly enough, and that simply introduces a hiss in the earbuds.

So, without the JBL sound and the noise cancellation, what makes the HBS-800 different from the HBS-730? Just the design, but it is worse for it. While I love a great design as much as the next guy (and hey, that's why we are loving the Tone series!), I have to give pause when design comes at the cost of functionality. The "ideal" situation is putting the headset under a collar, which would suit the side buttons better, but I have found the headset to creep into my shirt, or above the collar. In both cases, the top of the headset is easier and quicker to reach for, as I have to pull back my shirt to press forward or back. And, a small point, but, with the Tone and Tone+, you can press the buttons with one finger, while these new buttons require two fingers: one to hold the headset while pushing down.

I have to say, though, the buttons that are front-facing are beautiful and nice to the touch, and I never get the two confused, but that's trivial at best.

The one true improvement is the location of the blinking light, but that's not a $50+ value. I think the Tone+ is the better of the two due to convenience in controls. If you are seeking improved sound and noise cancellation, you will not find it here, so stick with the Tone+.
19 of 22 people found the following review helpful
3.0 out of 5 stars An Ultra Upgrade 14 May 2014
By Aliza M. Beer - Published on Amazon.com
Verified Purchase
UPDATE 12/7/2014:

I purchased these in May and after light usage, I've had to stop using them. Callers cannot hear me. I get a bunch of static. My HBS-730 set which I bought in November still get the job done.

What Ultra has that Tone+ doesn't:

The Tone+ (HBS-730) weighs 1.16oz. Ultra has shaved off some weight at 1.03oz. Despite this, the way the Ultra is shaped and weighted, it actually feels heavier in your hands and around your neck at first. You get used to it if it falls just right over your collarbone and neck.

The LG website doesn't list them but we can assume that the Ultra comes with the call waiting, call reject, last number redial, auto reconnect, multipoint connection (Advanced in Ultra's case), Easy Pairing, Battery Status Alert, etc that all came with the Tone+. According to the LG website's lovely comparison chart though, the Ultra doesn't offer calling waiting, call reject, last number redial, auto connect, voice activated dialing, battery status alert, easy pairing, A2DP (Advanced Audio Disribution) or AVRCP (Audio/Voice Remote Control Profile). So, no promises here.

The talk time is 15 hours for the Tone+ but now only "up to ten hours" for the Ultra. But the Standby Time now promises up to 20 days vs. the 15 days for the Tone+. Music Play is still up to 10 hours for both. Charging time is the same at less than 2 hours. I regularly charge my Tone+ and I use it for phone calls and the gym and on-the-go so the five hours less doesn't do me too much damage in the long run.

Of course, with the lightweight comes only VERY SLIGHTLY different dimensions but with an altogether different look:

The Tone+ is
5.34" (W) x 6.59" (L) x 0.67" (H)
but the Ultra is
5.34" (W) X 6.30" (L) X 0.55" (H)

Both also share the memory flex strap with magnetic ear bugs that we know and love but that the Ultra now refers to as the trademarked 3D NeckBehind (Around-the-Neck Wearing Style with Body-Contoured Fit) Design. As someone who suffers from chronic neck pain, I was skeptical when I purchased my Tone+ but now I cannot imagine any other headphones for phone calls and the gym! Expect the same level of comfort from the Ultra...except that if you're upgrading from a Tone+, it might take a little getting used to the different feel.

The Ultra now has Google Voice Actions Integration which may or may not be a necessity for iPhone users. I easily access Siri often using the headset.

Though both claim noise reduction and echo reduction, Ultra goes as far as to say that it has ANC (Ambient Noise Cancellation) and the new JBL Signature Sound and the aforementioned Advanced Multipoint. And yes, the ANC is a big deal. I noticed a major difference not just in phone calls but particularly in sound quality. This upgrade wants you to believe that even bluetooth headphones can offer you the best sound for your tunes.

Ironically, on the LG website, the Tone+ is beating the Ultra slight in reviews with 4.5/5 happy reviewers vs. 4.4/5. So it's just a schmidgen. But really, it gives the Tone+ 92% positive reviews and the Ultra only 80%. I would take this with a grain of salt considering that only a handful have reviewed the new Ultra and thousands have reviewed the Tone+. Likely the price is a deterrent for some people. I've had my Tone+ headset for a while (as has my husband) and we drag them around all over the place and they still work and look just like new. So, yeah, the Ultra is almost twice the price of the LG Tone depending on where you get it. And as the LG Tone stands up to time fairly easily you may not need (but you may want) an upgrade.

Owners have said that the Tone Ultra is much more Android friendly than the Tone+ which is very iPhone friendly and go as far as offering that you stick to the Tone+ if you have an iPhone. Personally, I didn't have any trouble with the Ultra using my iPhone. In fact, I was really impressed by the difference in quality as I was expecting the Ultra just to be a fancy looking Tone+ with "new" useless additions.

There are complaints about the battery life of the new Ultra. iPhone users definitely seem unhappy with the Ultra. In fact, while the Tone+ claims to be compatible with Android, Apple and other Bluetooth enabled devices, the Ultra does not on the LG website. But again, I've had no problems with my Ultra on my iPhone or even on my iMac.

While the Tone+ says it offers on/off vibration, the Ultra seems intent on peddling Google Voice Actions. Is Google Voice Actions the headphone's version of Siri?

The shape of the tips/ends of Ultra are noticeably different. Very Star Trekky. No, seriously, the shape reminds me of the Enterprise!

Gone are the circular buttons. Instead, there is a small triangular button for play and an equal sign button for pause. On the other side, there is a button shaped like a telephone receiver. And the Rewind/Fas Forward buttons and Volume buttons are hidden away underneath on the sides of either ends. The earbud hollers are rounder.

It comes with two on/off switches which are now inconveniently on the inside of your headset (facing your neck instead of facing out like on the Tone+). One switch turns on the ANC: Ambient Noise Cancellation aka "active noise cancellation."

The other is a power switch with an LED indicator tucked away discreetly unlike the way the "phone" button used to glow before. There's no doubt this is sleeker and some would argue much better looking. I'm pretty attached to the way my Tone+ headphones look so I'm not sure how I feel about them.

The earbuds are the same size but the seemingly minor change to the earbud holders (rounder, not squared in any direction) make them more snug in your ears...and a bit heavier.

The ANC definitively makes the sound quality better. It gets a little getting used to the placement of the ANC switch, power switches and the volume and rewind and fast forward buttons. Especially because as I've mentioned they're noticeably smaller and more discreet. I felt myself fumbling for the buttons and I have pretty small fingers so I can see someone with larger fingers fumbling even more.

What really blew me away was the quality of the sound when I played some music off my iPhone. Wow. I felt like I was listening on quality headphones. The sound was incredibly rich! It felt like I was at an orchestra. The violins building on one side and the guitar and the drum in the other.The Tone+ does not even compare with regards to sound. The quality from my iMac wasn't as good but it was pretty near my non-Bluetooth Bose headphones!

So if you want some really cool sleek looking bluetooth headset with amazing sound quality, the Ultra is definitely worth the upgrade though the Tone+ are really awesome themselves if you don't want to pay the extra cash just yet. This headset is really a middle ground between an awesome bluetooth headset for your phone and the gym and awesome bluetooth headphones...period.

Enjoy! I'm now the proud owner of (2) Tone+ headsets and one Ultra...at least until my husband realizes how deliciously awesome the Ultra looks.
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