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Product Description
Product Description
Written by the original authoring team for the ITIL V3 Project, these Key Element Guides are a handy and portable set of reference guides to the core ITIL Lifecycle publications. They discuss ITIL and its evolution and the need for the Service Lifecycle approach. The titles examine what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of each the Key Element Guides is to provide an overview of the principles, objectives, key elements, roles and responsibilities, challenges and key lessons for each of the five elements of the service lifecycle.
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61% buy the item featured on this page: Key element guide suite (pack of 5): The Only ITIL Pocketbooks from the Official Source £35.10 |
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18% buy IT Service Management based on ITIL V3: A Pocket Guide (English Version) (ITSM Library) £9.98 |
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9% buy Passing your ITIL foundation exam: the official study aid: The Official ITIL Foundation Study Aid £11.40 |
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7% buy The Introduction to the ITIL Service Lifecycle: Office of Government Commerce (Official Introduction) £24.00 |
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