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Product Description
Product Description
Written by the original authoring team for the ITIL V3 Project, these Key Element Guides are a handy and portable set of reference guides to the core ITIL Lifecycle publications. They discuss ITIL and its evolution and the need for the Service Lifecycle approach. The titles examine what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of each the Key Element Guides is to provide an overview of the principles, objectives, key elements, roles and responsibilities, challenges and key lessons for each of the five elements of the service lifecycle.
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Customer Reviews
Most Helpful Customer Reviews
4 of 4 people found the following review helpful
Format:Paperback
These books are useful for the quick work place check. However the diagrams are merely copied from the main books and reduced in size making them difficult to read.
The Introduction to the ITIL Service Lifecycle (v3)is a much better buy--more useful and lower cost!
The Introduction to the ITIL Service Lifecycle (v3)is a much better buy--more useful and lower cost!
2 of 2 people found the following review helpful
Format:Paperback
Yes, the title befits my opinions, in an almost Comic Book Guy format;
Worst. Pocketbooks. Ever.
To me, pocket books should the exactly that; they fit in your pocket, contain the key elements of the larger publications, but, most importantly, in an almost `cheat sheet' format. You should be able to pull the book out, and, KER-POW!!!! "no, I think you'll find capacity management should be first considered as part of the Service Design stage, not after it's been made live to users"... you should be able to draw key points, key messages, quickly.
These books simply don't let you do that. They are dry, dull and cut down versions of the full publications, of which I have a great deal of respect for. I make my living out of preaching OGC formulated guidance but I'm sorry to say these are simply not a sum of their parts (but bear the hallmark of being expensive for what they are).
Worst. Pocketbooks. Ever.
To me, pocket books should the exactly that; they fit in your pocket, contain the key elements of the larger publications, but, most importantly, in an almost `cheat sheet' format. You should be able to pull the book out, and, KER-POW!!!! "no, I think you'll find capacity management should be first considered as part of the Service Design stage, not after it's been made live to users"... you should be able to draw key points, key messages, quickly.
These books simply don't let you do that. They are dry, dull and cut down versions of the full publications, of which I have a great deal of respect for. I make my living out of preaching OGC formulated guidance but I'm sorry to say these are simply not a sum of their parts (but bear the hallmark of being expensive for what they are).
2 of 2 people found the following review helpful
Format:Paperback
This set is a must for ITIL V3 practitioners to carry in the workplace. They are well structured, informative, super value and easy to pocket.
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Most Recent Customer Reviews
Obsolete
As of Jan 2012, this product is rendered obsolete by the the revised curriculum of 2011. It may prove some use in re-takes up to Jan 31st, but - as in my case - the... Read more
Published 4 months ago by ChangePro
Pretty nice synthesis
It's not just an extract of ITIL books. It's not a summary.
It's a preety nice synthesis, that helps getting the spirit and core of ITIL. Read more
It's a preety nice synthesis, that helps getting the spirit and core of ITIL. Read more
Published on 23 April 2010 by Mauro Orlando
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