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Key Performance Indicators (KPI): Developing, Implementing,and Using Winning KPIs
 
 

Key Performance Indicators (KPI): Developing, Implementing,and Using Winning KPIs (Hardcover)

by David Parmenter (Author)
5.0 out of 5 stars See all reviews (2 customer reviews)
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Product Description

Product Description
Breathtaking in its simplicity and profound in its impact, Key Performance Indicators (KPI) distills the balanced scorecard process into twelve logical steps, equipping users with an implementation resource kit that includes questionnaires, worksheets, workshop outlines, and a list of over 500 performance measures. Author David Parmenter provides you with everything you need to master and implement a KPI–driven strategy.

From the Inside Flap
KPIs, while used commonly around the world, have never been clearly defined until now. Management has often referred to certain measures as KPIs that have never been KPIs. The lack of understanding of performance measures has led to most monitoring and reporting of measures failing to deliver. The casualty has often been the balanced scorecard, a brilliant tool that can only work if the appropriate measures are in it.

By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. It has been said that Key Performance Indicators is the missing link between the balanced scorecard work of Robert Kaplan and David Norton and the reality of implementing performance measurement in an organization.

While adopting many of the approaches of the KPI manual first published in 1996, this proactive guide represents a significant shift in the way KPIs are developed and used, with an abundance of implementation tools, including:

  • The four foundation stones that lead the development and use of KPIs
  • A twelve–step model for developing and using KPIs with guidelines
  • A KPI resource kit including worksheets, workshop programs, and questionnaires
  • A new and pragmatic approach to finding critical success factors
  • Over 500 performance measures
  • Templates for reporting performance measures
  • A resource kit for a consultant who is acting as a coach/facilitator to the in–house project team


See all Product Description

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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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5.0 out of 5 stars (2 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

 
15 of 15 people found the following review helpful:
5.0 out of 5 stars If you are implementing a KPI based reporting system buy this book, 6 Aug 2007
By G Mason (East Anglia, UK) - See all my reviews
I read this book in order to get up to speed on KPI based reporting systems prior to implementing one. There are excellent suggestions and guidlines that steer you in the right direction. The authors writing style is excellent.
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15 of 15 people found the following review helpful:
5.0 out of 5 stars A Masterpiece, 21 Jun 2007
By Mr. Thomas J. Morgan "b00k worm" (Glastonbury) - See all my reviews
(REAL NAME)   
Getting your performance measures right is vitally important to the
performance of your organisation and will mean the difference between
success and failure. All too often I see organisations drown in a sea of
useless measures (analysis paralysis) with no clear focus. Other
organisations see measures as something only the bean counters should do.

Providing a complete A-Z cookbook, this book sets the standard for any
organisation developing their performance measures and will soon be
recognised as the definitive work on this subject.

For anyone wanting to develop a new set of measures or simply overhaul the
existing set this book really is a must-read. If you only ever buy one book on performance measures - buy this one.
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