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Gloria feels her life is spiralling out of control. She is sick of the incessant barking of the dog next door, her loveless marriage and her adolescent kids escapades she prays every night for salvation. Enter Grace (Maggie Smith), the answer to the familys prayers: a sweet grey haired old lady, the charming and discreet new housekeeper, who has her own unique definition of keeping house and a very unusual way of solving problems