Finding the rucksack unusable I sent some photos of the material that was threading and coming apart around the zips - this is so bad that it makes the bag unusable - the response was:
Generally speaking any manufacturing fault will become apparent during
the first six months. As your rucksack is nearly 7 months old it is
not unreasonable to assume therefore that threading of the material
could be due to wear and tear and not a fault, therefore we are unable
to offer you an exchange or refund and apologise for the inconvenience
Previous to this bag I had a NorthFace rucksack for at least 5 years and had no problems with it.
I certainly will avoid Karrimor products in future since their products are not meant to last more
than 6 months!!!