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Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
 
 

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone [Kindle Edition]

Mark GOULSTON , Keith FERRAZZI
4.9 out of 5 stars  See all reviews (14 customer reviews)

Print List Price: £15.99
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Product Description

Review

""Just Listen" is an excellent guide for learning how to break down barriers." --"Pittsburgh Post-Gazette"

Product Description

Foreword by Keith Ferrazzi, author of Never Eat Alone and Who’s Got Your Back? The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can’t break through emotional barricades. Drawing on his experience as a psychiatrist, business con sultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but powerful techniques readers can use to really get through to people—whether they’re coworkers, friends, strangers, or enemies. Just Listen reveals how to: • Make a powerful and positive first impression • Listen effectively • Make even a total stranger—a potential client, perhaps—feel “felt” • Talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset • Achieve buy-in, the linchpin of all persuasion, negotiation, sales, and more Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the “impossible” and “unreachable” people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.

Product details

  • Format: Kindle Edition
  • File Size: 563 KB
  • Print Length: 256 pages
  • Publisher: AMACOM; 1 edition (16 Sep 2009)
  • Sold by: Amazon Media EU S.à r.l.
  • Language: English
  • ASIN: B00BZFZJN2
  • Text-to-Speech: Enabled
  • X-Ray:
  • Average Customer Review: 4.9 out of 5 stars  See all reviews (14 customer reviews)
  • Amazon Bestsellers Rank: #88,638 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Most Helpful Customer Reviews
9 of 9 people found the following review helpful
5.0 out of 5 stars This is What Winners Do Everyday. 17 Feb 2010
By Chris Downing TOP 500 REVIEWER
Format:Hardcover|Verified Purchase
In most lines of business you can spot the losers complaining they just lost the deal, the job, the transfer or the promotion because it went to someone the boss knew, or someone the customer already had a relationship with. It was a stitch-up. It was so unfair. Why didn't they buy the best, or employ me because I was the best? Welcome to the real World. If you want to get on and be a success you need to know how to get on with poeple, what's on their mind, and how you can help them. To do that you'll need to start listening very well. This book tells you how.

Business and life is all about relationships. No relationship - no business. That doesn't mean that the business always goes to the insider - but when all things are equal, the business goes to the person the buyer has the best relationship with. And frankly you won't even get a hearing if you have no relationship.

This book will help. It's very good.
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9 of 10 people found the following review helpful
5.0 out of 5 stars Effective communication starts with listening 5 April 2010
By Rolf Dobelli TOP 500 REVIEWER
Format:Hardcover
Being the life of the party won't help you make a sale. In fact, letting other people take the spotlight will actually garner more admiration and eventual "buy-in," explains psychiatrist Mark Goulston. This advice follows his axiom, "be more interested than interesting," which is one of his nine principles for connecting with others. Goulston, who has trained police officers and U.S. Federal Bureau of Investigation hostage negotiators, devotes a chapter each to 12 powerful techniques you can use to be more persuasive. His systems and strategies will help you cross the natural barriers people erect to protect themselves, so you can communicate your ideas and goals. He fleshes out each lesson with real-life examples and engaging stories. getAbstract thinks you'll find this book quite helpful in refining ways to "get through" to others. If Goulston can negotiate with a desperate gunman, he surely can help you sway a customer - or even your teenager.
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2 of 2 people found the following review helpful
5.0 out of 5 stars Pleasantly Surprised 30 Nov 2013
Format:Hardcover
Exceeded expectations, as the book provided a huge amount of valuable and most importantly practical tips to improve listening and communications skills to achieve anything and deal with anyone you want.
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2 of 2 people found the following review helpful
5.0 out of 5 stars Great book 26 May 2013
By ECLM
Format:Hardcover|Verified Purchase
I have read some books about active listening and they all have presented this skill through different listening theories, making it look more like a medical or analytic approach. This book is different. Not only it makes you understand how to listen to the others, but it teaches you something much more important: how to value the other persons in your life (boss, lover, friends, etc) It explains all the process through an empathetic approach by making you understand why it is so important to listen. Congratulations Mark, great book!
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2 of 2 people found the following review helpful
5.0 out of 5 stars Great Book 21 Feb 2013
By Cee
Format:Hardcover|Verified Purchase
Still working my way through this. Challenging, but great rescourse to dip in and out of. accessible and clear ways to focus on listening.
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2 of 2 people found the following review helpful
Format:Hardcover|Verified Purchase
after i had ordered this i thought that maybe it had been a mistake to think that i would learn more about handling my super -critical, patronising 'my way of the highway' boss with this book (esp as i am a trained psychologist!). i was wrong. there are several strategies outlined that i hadn't thought of - and that sound pretty good- esp in relation to managing my own emotions when she flies off the handle (sometimes telling yourself to keep calm isn't quite enough even if you know shes going to apologise later!). i like the illustrative real life stories as well. i am getting to feel a lot more positive about dealing with and building a more positive rapport with the only boss i've ever failed to get on with - its reawakened my interest in trying to fix this if possible -and rather than move on now i've decided to have another go at reaching her using some of these ideas . watch this space and i'll update this review in 6 months.
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1 of 1 people found the following review helpful
4.0 out of 5 stars a game changer 23 Jun 2013
Format:Kindle Edition|Verified Purchase
This book was recommended to me by members of a focus group. I was wary; I do not generally like "self-help" books. However, this book manages to avoid most of the "psycho-babble" I loathe and instead is packed full of practical advice backed up by real life examples and experiences. I had my doubts about this genre of book; but they have now disappeared. This book is a Game Changer!
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