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Just Culture: Balancing Safety and Accountability
 
 
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Just Culture: Balancing Safety and Accountability [Paperback]

Sidney Dekker
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Just Culture: Balancing Safety and Accountability + The Human Contribution: Unsafe Acts, Accidents and Heroic Recoveries + Safety at the Sharp End: A Guide to Non-Technical Skills
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Product details

  • Paperback: 166 pages
  • Publisher: Ashgate (21 Dec 2007)
  • Language English
  • ISBN-10: 0754672670
  • ISBN-13: 978-0754672678
  • Product Dimensions: 21.6 x 15.2 x 1.3 cm
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (5 customer reviews)
  • Amazon Bestsellers Rank: 144,991 in Books (See Top 100 in Books)
  • See Complete Table of Contents

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Sidney Dekker
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Review

'…this book could and should be read by the policy formers and decision makers of all medium and large enterprises. In doing so they will gain a great deal of insight into an area that has perhaps been neglected for too long. I cannot recommend this work highly enough.' ----- Health and Safety at Work August 2009

Product Description

A just culture protects people's honest mistakes from being seen as culpable. But what is an honest mistake, or rather, when is a mistake no longer honest? It is too simple to assert that there should be consequences for those who 'cross the line'. Lines don't just exist out there, ready to be crossed or obeyed. We-people-construct those lines; and we draw them differently all the time, depending on the language we use to describe the mistake, on hindsight, history, tradition, and a host of other factors.What matters is not where the line goes-but who gets to draw it. If we leave that to chance, or to prosecutors, or fail to tell operators honestly about who may end up drawing the line, then a just culture may be very difficult to achieve.The absence of a just culture in an organization, in a country, in an industry, hurts both justice and safety. Responses to incidents and accidents that are seen as unjust can impede safety investigations, promote fear rather than mindfulness in people who do safety-critical work, make organizations more bureaucratic rather than more careful, and cultivate professional secrecy, evasion, and self-protection. A just culture is critical for the creation of a safety culture. Without reporting of failures and problems, without openness and information sharing, a safety culture cannot flourish.Drawing on his experience with practitioners (in nursing, air traffic control and professional aviation) whose errors were turned into crimes, Dekker lays out a new view of just culture. This book will help you to create an environment where learning and accountability are fairly and constructively balanced.

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Most Helpful Customer Reviews
6 of 6 people found the following review helpful
Format:Paperback
A really thought provoking book. Mr. Dekker peels off another layer in our understanding of why humans make mistakes, and why the "sue them"- culture in the long run will not provide better safety in safety critical business' as hospitals and aviation.
A must read for people involved in litigation, hospital staff and aviation people.
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2 of 2 people found the following review helpful
The Future 30 May 2009
Format:Paperback
This publication is essential reading for all those involved in safety management. It gives an ideal overview of the concept of a "Just Culture" and is very easy (and accurate) reading for anyone new to the risk and safety business. A very useful handbook for training and promoting the most modern form of thinking in safety management within high risk operations.
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2 of 2 people found the following review helpful
Format:Paperback
Just for info - this was the book the captain had with him (on loan from from his local library) when he sucessfully landed his jet aircraft in the Hudson following both engines failing due to a bird strike!
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