This book 'Journalism Online' was purchased for use by my granddaughter to help her through university, so I cannot really comment on the book itself, except to say that it arrived in superb condition and extremely well packed. There was an unexpected delay in its delivery which caused us to think it was lost in the mail service. I contacted the seller, 'woodys' through amazon-uk and an immediate refund was made. Fortunately,(and embarassingly for myself) the book did finally arrive after a refund had been authorised, so I asked amazon-uk to recharge my account on behalf of 'woodys', who I would gladly purchase from again. They, ('woodys') cannot do enough for their customers. They replied to my e-mail queries by return and I have found them to be one of the most helpful, trustworthy sellers I have had the pleasure to deal with. For me, 'woodys' come highly recommended and I gave them Five Stars. I would gladly give ten stars if that was possible. I must point out that the delay in delivery was no fault of 'woodys'.