Joseph A. Michelli

Books by Joseph A. Michelli (See all books)



The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
Hardcover: £11.39 Kindle Edition: £10.25
1 Sep 2006
3.5 out of 5 stars   (8)
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
Hardcover: £16.99 Kindle Edition: £11.39
1 Oct 2011
5.0 out of 5 stars   (1)
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton...
Hardcover: £12.59 Kindle Edition: £11.33
1 July 2008
4.3 out of 5 stars   (3)
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
Hardcover: £17.84 Kindle Edition: £14.59
1 Jun 2011
5.0 out of 5 stars   (1)
When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market
When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market
Hardcover: £11.41
1 July 2004
4.0 out of 5 stars   (1)
Humor, Play and Laughter: Stress-Proofing Life with Your Kids
Humor, Play and Laughter: Stress-Proofing Life with Your Kids
Paperback: £8.99
1 Mar 1998
5.0 out of 5 stars   (5)

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