This film is enjoyable but lacks the depth that could have turned it into a real winner.
You are pulled along with the story as you follow the family's treatment at the hands of the US healthcare system. It details how a family can go from having no diffiulty obtaining treatment under their insurance to finding that, because of his employer's cutbacks, they are finally denied this very important benefit. You also ask how a family can be so badly off but still not enough to qualify to Medicare.
This film makes you want to do something about the injustice portrayed. It does make you cry, sympathetic and angry. How the American people can still allow this to happen beggers belief.
Washington's character is both appealing and exasperating. He makes the promise that his son WILL be treated and then we follow him as he hits brickwall after brickwall and can do nothing himself until he has to take drastic action.
What lets this film down slightly is that more could have been made of the hospital's stance and why it was wrong. We have one scene where we begin to get to the root of the problem facing the US healthcare system but it does not really build on this.
The support from Woods, Liotta and Duvall is great but you do feel that more could have been made of their characters. The same applies to Anne Heche as the hospital administrator. Not enough time is spent showing why she responds the way she does.
This is well worth watching.