- Paperback: 240 pages
- Publisher: Thorogood; New edition edition (24 Mar 2004)
- Language English
- ISBN-10: 1854182048
- ISBN-13: 978-1854182043
- Product Dimensions: 23.4 x 15.6 x 2.2 cm
- Amazon Bestsellers Rank: 137,433 in Books (See Top 100 in Books)
- See Complete Table of Contents
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"A book for constant reference... A great achievement... ought to be found on every manager's bookshelf." Journal of the Institute of Public Sector Management; "... without doubt one of the foremost thinkers on the subject in the world." Sir John Harvey-Jones"
Sir John Harvey-Jones
"(John Adair) is without doubt one of the foremost thinkers on the subject in the world."
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