I ordered one JML Whizz Mop and 2 replacement heads from San Direct. Unfortunately, after using the mop only about 5-6 times, the green round plastic disc that connects the mod handle and the mop head got torn/broken. Given the fact that I used it only a few times and the fact that I bought several extra mop heads, I contacted the seller and asked the replacement plastic round disc part to be sent.
To make a long story short I sent 24 (twenty four!) emails to chase and two cheques (they asked for this to cover their shipping cost; but as they claimed they didn't receive the first cheque, I had to send another one) to this seller during a period of 4 (four!) months.
They always send a polite reply; here is an example "we are very sorry for any inconvenience caused, we will send out replacement mop, please do forgive us for causing any delays. Please do not leave us with negative feedback. Thank you for your time business patience and cooperation." But they never sent me a replacement green plastic disc.
I contacted Amazon and reported the seller so that Amazon is fully aware of San Direct's customer service record when they evaluate this seller.
My recommendation: (1) The mop itself does a very good job; and the spinning systems works very well as well; (2) If you decide to give a try and purchase this mop, please be careful with the green plastic disc attached to the mop handle (this is the top part you see in the photo). The plastic is not sturdy enough and it could easily tear off or snap; and (3) Most importantly, PLEASE DO NOT BUY FROM SAN DIRECT, because if you have any problem, you will not be able to resolve it!! There are many other sellers selling the same item (same price) on Amazon. If you don't buy from San Direct you will be saving yourself potentially a lot of agony and time!