I've read other books by Nigel Risner, and must confess - he always presents excellent methods for lateral thinking !
this book is simply great in many ways, it's short concise, easy to grasp and understand and most of all enjoyable.
You can read the book in literally 2 hours (I'm a slow reader) and will have to refer back to it several times over - the amazing thing is that you learn so much about yourself and identify traits about your communication with others animals oops humans
A must have for anyone who has to deal with other human beings on a regular basis ! for business & personal